Ubuntu
xorg package

Xorg freeze

Bug #1500411 reported by Karl Johnson on 2015-09-28

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Expired	Medium	Unassigned

Bug Description

running browser against local server and data base. That is running browser, apache and sql on the same machine.

Did do an update a few days back and another after the freeze just in case already found and fixed.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
Uname: Linux 3.13.0-63-generic i686
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.15
Architecture: i386
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Sep 28 05:00:33 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: No
GpuHangFrequency: Several times a day
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Within the last few days
GraphicsCard:
NVIDIA Corporation GF119 [GeForce GT 610] [10de:104a] (rev a1) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Device [1043:8411]
InstallationDate: Installed on 2014-09-03 (389 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
MachineType: ASUS All Series
ProcEnviron:
LANGUAGE=en_US
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-63-generic root=UUID=614540d3-24cf-4ba7-9ff5-20b5269b8842 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/23/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0702
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-AR
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0702:bd04/23/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-AR:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Mon Sep 28 04:55:06 2015
xserver.configfile: default
xserver.errors:
Failed to load module "nvidia" (module does not exist, 0)
Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2.7
xserver.video_driver: nouveau

Tags:

Revision history for this message

Karl Johnson (lvkarl) wrote on 2015-09-28:

BootDmesg.txt Edit (63.9 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (485 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (910 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (6.7 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (142.0 KiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (45.9 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.3 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (4.8 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (5.5 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (3.2 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (487 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.9 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (145.9 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (315.8 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (568 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (47.9 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (51.2 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (5.1 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (59.3 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (311 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (624 bytes, text/plain; charset="utf-8")

penalvch (penalvch) on 2015-10-03

tags:	added: bios-outdated-2501
Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Karl Johnson (lvkarl) wrote on 2015-10-05: Re: [Bug 1500411] Re: Xorg freeze

Thanks for this advice.
A little early to tell as I never could generate the error.
But I did have a common symptom that being a drop down list in a browser
would yield a black square instead of the list then my window manger
would not react to mouse clicks or keyboard input.

I did the BIOS update you recommended.

I just had a black square on a drop down but my window manager is still
working properly.

By the way for us novices the documentation regarding BIOS updates is a
lot of words that do not lend much clarity to what you are suppose to
do. I suppose somewhere in the Asus manual it says something like the
recipe below but I never found it.

You might add a recipe like this:
      0. Read documentation then -
      1. Down load the latest BIOS version.
      2. Unzip the download.
      3. Copy the BIOS file to a usb Flashdrive.
      4. Shutdown your computer.
      5. Power up your computer.
      6. Press F2 when the Asus logo appears.
      7. Select Advanced in the Asus BIOS screen.
      8. Select EasyFlash
      9. Select your USB Flashdrive
     10. Press the Yes buttons to update BIOS

On 10/02/2015 10:52 PM, Christopher M. Penalver wrote:
> Karl Johnson, thank you for reporting this and helping make Ubuntu
> better. As per http://www.asus.com/Motherboards/Z97AR/HelpDesk_Download/
> an update to your computer's buggy and outdated BIOS is available
> (2501). If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, if the problem is still reproducible, and the
> information above is provided, then please mark this report Status New.
> Otherwise, please mark this as Invalid.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-2501
>
> ** Changed in: xorg (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: New => Incomplete
>

Thanks for this advice.
A little early to tell as I never could generate the error.
But I did have a common symptom that being a drop down list in a browser 
would yield a black square instead of the list then my window manger 
would not react to mouse clicks or keyboard input.

I did the BIOS update you recommended.

I just had a black square on a drop down but my window manager is still 
working properly.

By the way for us novices the documentation regarding BIOS updates is a 
lot of words that do not lend much clarity to what you are suppose to 
do.  I suppose somewhere in the Asus manual it says something like the 
recipe below but I never found it.

On 10/02/2015 10:52 PM, Christopher M. Penalver wrote:
> Karl Johnson, thank you for reporting this and helping make Ubuntu
> better. As per http://www.asus.com/Motherboards/Z97AR/HelpDesk_Download/
> an update to your computer's buggy and outdated BIOS is available
> (2501). If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, if the problem is still reproducible, and the
> information above is provided, then please mark this report Status New.
> Otherwise, please mark this as Invalid.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-2501
>
> ** Changed in: xorg (Ubuntu)
>     Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
>         Status: New => Incomplete
>

Revision history for this message

penalvch (penalvch) wrote on 2015-10-06:

Karl Johnson:
>"I did the BIOS update you recommended. I just had a black square on a drop down but my window manager is still working properly."

Feel free to stress test it a bit more to confirm no more xorg freezes.

>"By the way for us novices the documentation regarding BIOS updates is a lot of words that do not lend much clarity..."

Seemed pretty clear to me when I read it. Quoting:
"Asus provides within their BIOS a utility called Easy Flash. Please search the Asus website for instructions."

However, if your point is that it is not click-for-click instructions, this is how when it was a direct URL to the instructions on Asus's website, they decided to change the URL so it was replaced with the above to be robust to random URL changes.

Despite this, the Ubuntu help wiki is publicly editable. If you want more detail on it, feel free to add it as you encountered each screen as I don't have an Asus to confirm.

Revision history for this message

Karl Johnson (lvkarl) wrote on 2015-10-07:

Shucks, replacement of bios did not fix.

Just happened again, but after 30 minutes of similar actions.
Did not do much work yesterday had other things to do.

Once again seems to be related to accessing a drop down data list in the
browser.
Not the identical symptom, previously at least twice symptom was access
the arrow to display a selection list so you can select from the list,
you get a black box instead of the list.
This time just pressed the arrow to get the list and window manager no
longer responds to mouse clicks or the key board. As before the mouse
icon does still move. As before I can shell in from another workstation
and reboot.

I previously thought that my browser had become damaged so I uninstalled
Chromium and installed Chrome from the web.

I have Firefox laying there I will switch usage and see if the bug is in
the browser logic.
Not irrational, as prior to the freeze I had done a dozen or so very
similar actions all involving drop down lists. Could be the browser is
not properly handling the memory with this feature.

Karl

Shucks, replacement of bios did not fix.

Just happened again, but after 30 minutes of similar actions.
Did not do much work yesterday had other things to do.

Once again seems to be related to accessing a drop down data list in the 
browser.
Not the identical symptom, previously at least twice symptom was access 
the arrow to display a selection list so you can select from the list, 
you get a black box instead of the list.
This time just pressed the arrow to get the list and window manager no 
longer responds to mouse clicks or the key board.  As before the mouse 
icon does still move.  As before I can shell in from another workstation 
and reboot.

I previously thought that my browser had become damaged so I uninstalled 
Chromium and installed Chrome from the web.

I have Firefox laying there I will switch usage and see if the bug is in 
the browser logic.
Not irrational, as prior to the freeze I had done a dozen or so very 
similar actions all involving drop down lists.   Could be the browser is 
not properly handling the memory with this feature.

Karl

On 10/02/2015 10:52 PM, Christopher M. Penalver wrote:
> Karl Johnson, thank you for reporting this and helping make Ubuntu
> better. As per http://www.asus.com/Motherboards/Z97AR/HelpDesk_Download/
> an update to your computer's buggy and outdated BIOS is available
> (2501). If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, if the problem is still reproducible, and the
> information above is provided, then please mark this report Status New.
> Otherwise, please mark this as Invalid.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-2501
>
> ** Changed in: xorg (Ubuntu)
>     Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
>         Status: New => Incomplete
>

Revision history for this message

penalvch (penalvch) wrote on 2015-10-08:

Karl Johnson, any change updating to the Vivid enablement stack as outlined in http://cdimage.ubuntu.com/daily-live/current/ ?

Changed in xorg (Ubuntu):
importance:	Low → Medium
tags:	added: latest-bios-2501 removed: bios-outdated-2501

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-12-07:

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status:	Incomplete → Expired

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntuxorg package

Xorg freeze

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
xorg package