Unable to disable SMART for Corsair Neutron GTX SSD

Bug #1499726 reported by Rudolf Leitgeb
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

During every boot sequence, SMART commands are sent to this SSD, causing a minute long hang, until a kernel error message appears, telling me that some SMART command failed. Since SSDs are not the target audience for SMART checks anyway, I wanted to disable smart checks through gnome-disk tool.

When I tried to disable SMART for this disk, I got the following error message:
===============================================================================================
Error sending ATA command SMART, sub-command DISABLE OPERATIONS: ATA command failed: error=0x04 count=0x00 status=0x51 (g-io-error-quark,0)
===============================================================================================

After closing the error dialog, SMART switch in the window is turned back on :( All I wanted was disable SMART checks during boot time for this disk ....

The kernel message (taken from dmesg output) regarding SMART and the SSD at boot time is as follows:
===============================================================================================
[ 101.743095] ata4.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
[ 101.743144] ata4.00: failed command: SMART
[ 101.743189] ata4.00: cmd b0/d5:01:06:4f:c2/00:00:00:00:00/00 tag 0 pio 512 in
         res 51/10:00:00:4f:c2/00:00:00:00:00/e0 Emask 0x81 (invalid argument)
[ 101.743246] ata4.00: status: { DRDY ERR }
[ 101.743288] ata4.00: error: { IDNF }
===============================================================================================

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: gnome-disk-utility 3.14.0-0ubuntu2
ProcVersionSignature: Ubuntu 3.19.0-28.30-generic 3.19.8-ckt5
Uname: Linux 3.19.0-28-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.17.2-0ubuntu1.5
Architecture: amd64
CurrentDesktop: KDE
Date: Fri Sep 25 14:53:50 2015
EcryptfsInUse: Yes
InstallationDate: Installed on 2012-09-25 (1094 days ago)
InstallationMedia: Kubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120423)
SourcePackage: gnome-disk-utility
UpgradeStatus: Upgraded to vivid on 2015-09-16 (9 days ago)
---
ApportVersion: 2.17.2-0ubuntu1.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: rlp 1757 F.... pulseaudio
 /dev/snd/controlC0: rlp 1757 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.04
HibernationDevice: RESUME=UUID=ec3a196c-cdad-4b0e-8912-8bbe4b08f644
InstallationDate: Installed on 2012-09-25 (1111 days ago)
InstallationMedia: Kubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120423)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic root=UUID=483952bb-8b76-4bd9-b2bc-872b337c5143 ro quiet splash
ProcVersionSignature: Ubuntu 3.19.0-30.34-generic 3.19.8-ckt6
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-30-generic N/A
 linux-backports-modules-3.19.0-30-generic N/A
 linux-firmware 1.143.3
RfKill:

Tags: vivid
Uname: Linux 3.19.0-30-generic x86_64
UpgradeStatus: Upgraded to vivid on 2015-09-16 (26 days ago)
UserGroups: adm cdrom dialout floppy lpadmin netdev plugdev sambashare scanner sudo syslog wireshark
_MarkForUpload: True
dmi.bios.date: 09/14/2008
dmi.bios.vendor: Intel Corp.
dmi.bios.version: SOX5810J.86A.2127.2008.0914.1638
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DX58SO
dmi.board.vendor: Intel Corporation
dmi.board.version: AAE29331-501
dmi.chassis.type: 2
dmi.modalias: dmi:bvnIntelCorp.:bvrSOX5810J.86A.2127.2008.0914.1638:bd09/14/2008:svn:pn:pvr:rvnIntelCorporation:rnDX58SO:rvrAAE29331-501:cvn:ct2:cvr:

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote :
affects: gnome-disk-utility (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1499726

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : CRDA.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : CurrentDmesg.txt

apport information

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Rudolf Leitgeb (rudolf-leitgeb) wrote : JournalErrors.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : Lspci.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : Lsusb.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : ProcModules.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : PulseList.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : UdevDb.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : UdevLog.txt

apport information

Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Rudolf Leitgeb (rudolf-leitgeb) wrote :

As requested by #2, I supplied missing info through apport-collect command and set bug status to "confirmed".

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