HP Photosmart D5460 prints text in gray instead of black when A4 borderless is chosen

[Jan Rathmann]

Hello,

if I print black text on my HP Photosmart D5460, the output is grey instead of black when choose "A4 borderless" as media size.

Steps to reproduce:

1. Start LibreOffice Writer, write some text
2. Click "File -> Print"
3. In the print dialogue, check "Use only paper size from printer settings" (under the "Options"-tab)
4. On the "General"-tab, select the printer and click on properties
5. In the properties dialogue, select "A4 borderless" as paper size (optionally set print quality to "draft" and output mode to "black only grayscale", my preferred settings)
6. Start the print.

Now the printed text is grey instead of black, I have attached a photo of how the output looks compared to normal output (when media size is set to "A4" non-borderless).

I have also attached the file (printout) with the data that would go to the printer when printing on "A4 borderless" according to the guide on https://wiki.ubuntu.com/DebuggingPrintingProblems#Getting_the_data_which_would_go_to_the_printer

Kind regards;
Jan

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: cups 2.1.0-4
ProcVersionSignature: Ubuntu 4.2.0-10.12-generic 4.2.0
Uname: Linux 4.2.0-10-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.18.1-0ubuntu1
Architecture: amd64
CupsErrorLog:

CurrentDesktop: Unity
Date: Thu Sep 24 15:57:48 2015
InstallationDate: Installed on 2015-09-17 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Alpha amd64 (20150916)
Lpstat:
 device for Photosmart-D5400-series: hp:/usb/Photosmart_D5400_series?serial=MY95A990G204V3
 device for test: /tmp/printout
MachineType: Gigabyte Technology Co., Ltd. P35-DS3
Papersize: a4
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart-D5400-series.ppd', '/etc/cups/ppd/test.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart-D5400-series.ppd: Permission denied
 grep: /etc/cups/ppd/test.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/@/vmlinuz root=/dev/mapper/internal--hdd-test1 ro rootflags=subvol=@ quiet splash vt.handoff=7
SourcePackage: cups
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/18/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F14
dmi.board.name: P35-DS3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF14:bd06/18/2009:svnGigabyteTechnologyCo.,Ltd.:pnP35-DS3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP35-DS3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P35-DS3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Jan Rathmann (kaiserclaudius)]

In the photo, the last two lines are there to illustrate how a print with proper black looks like in comparison.

[Till Kamppeter (till-kamppeter)]

It seems that in borderless mode only the color ink and not the black ink is used.

Can someone of the HPLIP developers at HP have a look?

[gf (gf-interlinks-deactivatedaccount)]

Hello Jan,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1499389
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]

[Launchpad Janitor (janitor)]

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]