wifi will not connect

[Kathy Hall]

It ask for security code but when the correct one is entered, it does not connect, but requests the security code again.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-63-generic 3.13.0-63.103
ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
Uname: Linux 3.13.0-63-generic i686
ApportVersion: 2.14.1-0ubuntu3.13
Architecture: i386
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
Date: Wed Sep 23 19:01:09 2015
HibernationDevice: RESUME=UUID=e9665013-ce8f-4a57-bdfc-e4b94a46e01c
InstallationDate: Installed on 2013-09-22 (731 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release i386 (20130424)
MachineType: TOSHIBA Satellite C655
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-63-generic root=UUID=95c31564-e6e0-4bf1-944e-89177a3d0c32 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-63-generic N/A
 linux-backports-modules-3.13.0-63-generic N/A
 linux-firmware 1.127.15
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-05-03 (508 days ago)
dmi.bios.date: 09/02/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.40
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr1.40:bd09/02/2010:svnTOSHIBA:pnSatelliteC655:pvrPSC08U-02D037:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Satellite C655
dmi.product.version: PSC08U-02D037
dmi.sys.vendor: TOSHIBA

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Kathy Hall, thank you for reporting this and helping make Ubuntu better. As per http://support.toshiba.com/support/modelHome?freeText=2759785 an update to your computer's buggy and outdated BIOS is available (1.70). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the information above is provided, then please mark this report Status Confirmed. Otherwise, please mark this as Invalid.

Thank you for your understanding.

[Kathy Hall (kehall)]

Can't get a Windows bootable disc to update BIOS. Today's update from
Ubuntu, corrected the problem. Thank you for your help.

On 09/24/2015 03:59 AM, Christopher M. Penalver wrote:
> Kathy Hall, thank you for reporting this and helping make Ubuntu better.
> As per http://support.toshiba.com/support/modelHome?freeText=2759785 an
> update to your computer's buggy and outdated BIOS is available (1.70).
> If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, if the problem is still reproducible, and the u
> information above is provided, then please mark this report Status
> Confirmed. Otherwise, please mark this as Invalid.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-1.70
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>