Unexpected crash

Bug #1498191 reported by Deniz Acay
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

After logging in and spending less than a minute with Konsole, somehow my PC crashed. When I reopened using the power button, no state was preserved.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 3.19.0-28.30-generic 3.19.8-ckt5
Uname: Linux 3.19.0-28-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 346.59 Tue Mar 31 14:10:31 PDT 2015
 GCC version: gcc version 4.9.2 (Ubuntu 4.9.2-10ubuntu13)
ApportVersion: 2.17.2-0ubuntu1.4
Architecture: amd64
CurrentDesktop: KDE
Date: Tue Sep 22 00:06:44 2015
DistUpgraded: Fresh install
DistroCodename: vivid
DistroVariant: kubuntu
DkmsStatus:
 bbswitch, 0.7, 3.19.0-28-generic, x86_64: installed
 focaltech, 1.5, 3.19.0-28-generic, x86_64: installed
 nvidia-346, 346.59, 3.19.0-28-generic, x86_64: installed
GraphicsCard:
 Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:11cd]
   Subsystem: ASUSTeK Computer Inc. Device [1043:11cd]
InstallationDate: Installed on 2015-09-18 (3 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: ASUSTeK COMPUTER INC. N550JK
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-28-generic.efi.signed root=UUID=49b379cd-28b1-4265-935c-f0f55fbf7d78 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/11/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N550JK.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N550JK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JK.207:bd08/11/2014:svnASUSTeKCOMPUTERINC.:pnN550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N550JK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.1+15.04.20150410.1-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.9-2ubuntu1~vivid2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.9-2ubuntu1~vivid2
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
xserver.bootTime: Tue Sep 22 00:05:55 2015
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
 intel(G1): [drm] failed to set drm interface version: Permission denied [13].
 intel(G1): Failed to claim DRM device.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 1068
 vendor LGD
xserver.version: 2:1.17.1-0ubuntu3

Revision history for this message
Deniz Acay (denizacay) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Deniz Acay, thank you for reporting this and helping make Ubuntu better. As per https://www.asus.com/Notebooks/N550JK/HelpDesk_Download/ an update to your computer's buggy and outdated BIOS is available (208). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the information above is provided, then please mark this report Status New. Otherwise, please mark this as Invalid.

Thank you for your understanding.

tags: added: bios-outdated-208
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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