failure of proprietary plugin installation doesn't provide any reasons
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Incomplete
|
Undecided
|
Unassigned | ||
hplip (Ubuntu) |
Expired
|
Undecided
|
Unassigned |
Bug Description
After the installation displays a dialog `Plug-in installation successful` it display another dialog
Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered incorrect Password.
which doesn't make any sense (both the sequence of dialogs and the possibility of an incorrect password (the installation dialog doesn't allow those)). The user is left without any ideas what went wrong. The precise reason and instructions or tips how to fix them should be provided.
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: hplip 3.15.2-0ubuntu4.2
ProcVersionSign
Uname: Linux 3.19.0-29-generic x86_64
NonfreeKernelMo
ApportVersion: 2.17.2-0ubuntu1.4
Architecture: amd64
CupsErrorLog:
CurrentDesktop: Unity
Date: Thu Sep 17 22:04:43 2015
InstallationDate: Installed on 2015-09-14 (2 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat:
device for Hewlett-
device for Hewlett-
device for Hewlett-
device for HP-Color-
MachineType: LENOVO 20221
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', 'Hewlett-
Hewlett-
grep: /etc/cups/
Hewlett-
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: hplip
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 71CN51WW(V1.21)
dmi.board.
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.
dmi.modalias: dmi:bvnLENOVO:
dmi.product.name: 20221
dmi.product.
dmi.sys.vendor: LENOVO
Hello again Karl-Philipp,
Thank you for submitting this bug and reporting this other problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1496994
and upload the updated logs and and any other logs that are relevant for this particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]