HP printer not installed correctly on Gutsy through the new automated tool

Bug #148146 reported by dodgy_pro
2
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
New
Undecided
Unassigned

Bug Description

Binary package hint: hplip

It seems that the new tool for automatic installation of printers is somehow buggy. The printers in some cases are recognised correctly, BUT they are assigned to a bad device URI. In my case for example ( I own a HP Deskjet 5940), the printer was given a URI:

"hp:/usb/Deskjet_5900_series?serial=CN5771W0FH047H".

It would only collect jobs, without my being able to delete any of them, but it would never print! The solution was to use the printer settings (either on Ubuntu Gutsy: System --> Administration --> Printing or on Kubuntu Gutsy: Peripherals --> Printers) and make the system search again for printers on usb ports. Then the printer was given automatically the correct URI:

"usb://HP/Deskjet%205900%20series?serial=CN5771W0FH047H"

and it started working.

It seems that it has something to do with the hplip package, since it affects only HP printers (as far as I can know) on Gutsy.

Revision history for this message
vista killer (vistakiller) wrote :

i have the same problem

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