Ubuntu
linux package

Elan

Bug #1480459 reported by Ethan Waterson on 2015-07-31

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

I'm using a Toshiba Satellite e45t a4100 laptop and the ETPS/2 Elantech Touchpad on it is unresponsive after installing Ubuntu 15.04.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-25-generic 3.19.0-25.26
ProcVersionSignature: Ubuntu 3.19.0-25.26-generic 3.19.8-ckt2
Uname: Linux 3.19.0-25-generic x86_64
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: pthvadmin 1331 F.... pulseaudio
/dev/snd/controlC0: pthvadmin 1331 F.... pulseaudio
CurrentDesktop: GNOME
Date: Fri Jul 31 17:22:32 2015
HibernationDevice: RESUME=UUID=277c3c40-1b67-475d-983b-d6e2a4f3f730
InstallationDate: Installed on 2015-07-31 (0 days ago)
InstallationMedia: Ubuntu-GNOME 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: TOSHIBA Satellite E45t-A
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-25-generic.efi.signed root=UUID=eb95b0e4-4cf4-4680-b440-b184f55db79c ro noprompt quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.19.0-25-generic N/A
linux-backports-modules-3.19.0-25-generic N/A
linux-firmware 1.143.2
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/02/2013
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 1.50
dmi.board.asset.tag: *
dmi.board.name: ZRMAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: *
dmi.modalias: dmi:bvnTOSHIBA:bvr1.50:bd12/02/2013:svnTOSHIBA:pnSatelliteE45t-A:pvrPSKP2U-00X00L:rvnTOSHIBA:rnZRMAA:rvr1.00:cvnTOSHIBA:ct10:cvr*:
dmi.product.name: Satellite E45t-A
dmi.product.version: PSKP2U-00X00L
dmi.sys.vendor: TOSHIBA

Tags:

Revision history for this message

Ethan Waterson (elwaterson) wrote on 2015-07-31:

AlsaInfo.txt Edit (32.3 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (238 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (66.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.3 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (511 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (16.6 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (473 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.9 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.4 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (24.0 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (164.7 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (110.1 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2015-07-31: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2015-08-02:

Ethan Waterson, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/Kernel/MainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

tags:	added: latest-bios-1.50
Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Ethan Waterson (elwaterson) wrote on 2015-08-02:

'Consult /var/lib/dkms/psmouse/elantech-x551c/build/make.log for more information.' Edit (1.7 KiB, text/plain)

Hello, I'm fairly inexperienced but I can document things carefully and hopefully we'll work through this together. I got stuck on my first attempt by some dependency problems.

Test 1:
I selected what appeared to be the most recent release under
v4.2-rc4-unstable/ --27-Jul-2015 22:15
Here: http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-rc4-unstable/

and the first in this folder that fits my architecture:
linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb

pthvadmin@pthvadmin-Satellite-E45t-A:~/UpstreamKernel1$ sudo dpkg -i linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb
(Reading database ... 191161 files and directories currently installed.)
Preparing to unpack linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb ...
Unpacking linux-headers-4.2.0-040200rc4-generic (4.2.0-040200rc4.201507271733) over (4.2.0-040200rc4.201507271733) ...
dpkg: dependency problems prevent configuration of linux-headers-4.2.0-040200rc4-generic:
linux-headers-4.2.0-040200rc4-generic depends on linux-headers-4.2.0-040200rc4; however:
Package linux-headers-4.2.0-040200rc4 is not installed.

dpkg: error processing package linux-headers-4.2.0-040200rc4-generic (--install):
dependency problems - leaving unconfigured
Errors were encountered while processing:
linux-headers-4.2.0-040200rc4-generic
----------

Test 2:
It appears the package its dependent on its the same except not 'generic'?
Next I tried:
linux-headers-4.2.0-040200rc4_4.2.0-040200rc4.201507271733_all.deb
from the same folder. This had a suspiciously short output but installed properly. I tried rebooting but no new kernels appeared in GRUB. I thought maybe this could have fulfilled some of the dependencies and tried the first file again:
linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb

pthvadmin@pthvadmin-Satellite-E45t-A:~/UpstreamKernel1$ sudo dpkg -i linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb
[sudo] password for pthvadmin:
Selecting previously unselected package linux-headers-4.2.0-040200rc4-generic.
(Reading database ... 198016 files and directories currently installed.)
Preparing to unpack linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb ...
Unpacking linux-headers-4.2.0-040200rc4-generic (4.2.0-040200rc4.201507271733) ...
Setting up linux-headers-4.2.0-040200rc4-generic (4.2.0-040200rc4.201507271733) ...
Examining /etc/kernel/header_postinst.d.
run-parts: executing /etc/kernel/header_postinst.d/dkms 4.2.0-040200rc4-generic /boot/vmlinuz-4.2.0-040200rc4-generic
ERROR (dkms apport): binary package for psmouse: elantech-x551c not found
Error! Bad return status for module build on kernel: 4.2.0-040200rc4-generic (x86_64)
Consult /var/lib/dkms/psmouse/elantech-x551c/build/make.log for more information.
----

This output mentions elantech and might be helpful. The make.log is attached. Please let me know if I should try any other specific kernels and how I can do so more successfully as a next step.

Hello, I'm fairly inexperienced but I can document things carefully and hopefully we'll work through this together. I got stuck on my first attempt by some dependency problems.

Test 1:
I selected what appeared to be the most recent release under
v4.2-rc4-unstable/ --27-Jul-2015 22:15 	
Here: http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-rc4-unstable/

and the first in this folder that fits my architecture:
linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb

pthvadmin@pthvadmin-Satellite-E45t-A:~/UpstreamKernel1$ sudo dpkg -i linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb
(Reading database ... 191161 files and directories currently installed.)
Preparing to unpack linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb ...
Unpacking linux-headers-4.2.0-040200rc4-generic (4.2.0-040200rc4.201507271733) over (4.2.0-040200rc4.201507271733) ...
dpkg: dependency problems prevent configuration of linux-headers-4.2.0-040200rc4-generic:
 linux-headers-4.2.0-040200rc4-generic depends on linux-headers-4.2.0-040200rc4; however:
  Package linux-headers-4.2.0-040200rc4 is not installed.

dpkg: error processing package linux-headers-4.2.0-040200rc4-generic (--install):
 dependency problems - leaving unconfigured
Errors were encountered while processing:
 linux-headers-4.2.0-040200rc4-generic
----------

Test 2:
It appears the package its dependent on its the same except not 'generic'? 
Next I tried:
 linux-headers-4.2.0-040200rc4_4.2.0-040200rc4.201507271733_all.deb
from the same folder. This had a suspiciously short output but installed properly. I tried rebooting but no new kernels appeared in GRUB. I thought maybe this could have fulfilled some of the dependencies and tried the first file again: 
linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb

pthvadmin@pthvadmin-Satellite-E45t-A:~/UpstreamKernel1$ sudo dpkg -i linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb
[sudo] password for pthvadmin: 
Selecting previously unselected package linux-headers-4.2.0-040200rc4-generic.
(Reading database ... 198016 files and directories currently installed.)
Preparing to unpack linux-headers-4.2.0-040200rc4-generic_4.2.0-040200rc4.201507271733_amd64.deb ...
Unpacking linux-headers-4.2.0-040200rc4-generic (4.2.0-040200rc4.201507271733) ...
Setting up linux-headers-4.2.0-040200rc4-generic (4.2.0-040200rc4.201507271733) ...
Examining /etc/kernel/header_postinst.d.
run-parts: executing /etc/kernel/header_postinst.d/dkms 4.2.0-040200rc4-generic /boot/vmlinuz-4.2.0-040200rc4-generic
ERROR (dkms apport): binary package for psmouse: elantech-x551c not found
Error! Bad return status for module build on kernel: 4.2.0-040200rc4-generic (x86_64)
Consult /var/lib/dkms/psmouse/elantech-x551c/build/make.log for more information.
----

This output mentions elantech and might be helpful. The make.log is attached. Please let me know if I should try any other specific kernels and how I can do so more successfully as a next step.

Ethan Waterson (elwaterson) on 2015-09-12

Changed in linux (Ubuntu):
status:	Incomplete → New

Revision history for this message

Brad Figg (brad-figg) wrote on 2015-09-12:

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2015-09-12:

Ethan Waterson, could you please test the latest mainline kernel (4.2) and advise to the results?

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-11-12:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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