Ubuntu 14.04 fails to resume afer suspend

Bug #1463209 reported by Rohan Henry
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

Since installing Ubuntu 14.04 in December 2014, I have always placed my Lenovo laptop in Suspend mode for days without shutting down and have been able to open resume to the login screen without an issue. The past 2 days I have tried to resume from Suspend and just end up with no video on my screen. The lights on the laptop show that it is no longer in Suspend mode, but the screen appears as if the laptop is off. I do a hard restart/reboot and when I log in I am presented with a Report Bug option (I have reported the 2 times this occurred). The error is ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume

I have apport 2.14.1 I am unsure what is causing this now and how to repair.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.13.0-53.89-generic 3.13.11-ckt19
Uname: Linux 3.13.0-53-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Mon Jun 8 19:17:39 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:2115]
 Advanced Micro Devices, Inc. [AMD/ATI] RV635/M86 [Mobility Radeon HD 3650] [1002:9591] (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:2116]
InstallationDate: Installed on 2014-12-12 (178 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: LENOVO 2081CTO
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-53-generic root=UUID=52e01dae-d360-400f-bdfb-610f4ed1a71f ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/14/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 6FET92WW (3.22 )
dmi.board.name: 2081CTO
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr6FET92WW(3.22):bd12/14/2011:svnLENOVO:pn2081CTO:pvrThinkPadT500:rvnLENOVO:rn2081CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 2081CTO
dmi.product.version: ThinkPad T500
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Mon Jun 8 19:02:21 2015
xserver.configfile: default
xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2.7

Revision history for this message
Rohan Henry (rohan-k-henry) wrote :
penalvch (penalvch)
tags: added: bios-outdated-6fet93ww
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
affects: xorg (Ubuntu) → linux (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Rohan Henry (rohan-k-henry) wrote :

Hi Christopher,

I apologize, I must have missed your response to my issue. Thank you for taking the time to research this and provide your help. I just updated the BIOS and here are the results of the sudo commands:

6FET93WW (3.23 )
10/12/2012

Changed in linux (Ubuntu):
status: Expired → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Rohan Henry, what are the results of resume from suspend?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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