I cannot print some .pdf documents

Bug #1460776 reported by Javi FA
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

I cannot print some .pdf documents (which I have created with gimp, above all) when I try to print them I get a "device communication error with 5012 code" and printing light stays blinking.

My device is a HP LaserJet 1320, I have got the last Hplip version in ArchLinux 64bit:

[wyre@NZXTArch ~]$ pacman -Qs hplip
local/hplip 3.15.4-1
    Drivers for HP DeskJet, OfficeJet, Photosmart, Business Inkjet and some
    LaserJet
local/hplip-plugin 3.15.4-4
    Binary plugin for HPs hplip printer driver library
[wyre@NZXTArch ~]$

##############################################
And hp-chek seems to be right:

[wyre@NZXTArch ~]$ hp-check
Saving output in log file: /home/wyre/hp-check.log

HP Linux Imaging and Printing System (ver. 3.15.4)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to
successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: arch distro is not found in AUTH_TYPES
warning: unknown-Arch version is not supported. Using unknown-0 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.0.4-2-ARCH #1 SMP PREEMPT Fri May 22 03:05:23 UTC 2015 GNU/Linux
 Host: NZXTArch
 Proc: 4.0.4-2-ARCH #1 SMP PREEMPT Fri May 22 03:05:23 UTC 2015 GNU/Linux
 Distribution: unknown Arch
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.4
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro Arch version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.4
html=/usr/share/doc/hplip-3.15.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.15.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.15.4

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 1
systray_messages = 0

[last_used]
device_uri = "hp:/usb/hp_LaserJet_1320_series?serial=00CNFW51VM9J"
printer_name = hp_LaserJet_1320
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = false
last_upgraded_time = 1428612941
pending_upgrade_time = 0

[installation]
date_time = 06/01/15 20:48:34
version = 3.15.4

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.0.2 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.112 OK -
 network network -wget OPTIONAL - 1.16.3 OK -
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.16 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.8.16 OK -

-------------------------
| General Dependencies |
-------------------------

 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.4.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.0.2 OK -
 sane SANE - Scanning library REQUIRED - 1.0.24 OK -
 python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.3 OK -
 python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.0.2 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.44 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.4.3 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.21' OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
 python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.1.0 OK -

----------------------
| Python Extentions |
----------------------

 hpmudext IO-Extension REQUIRED - 3.15.4 OK -
 cupsext CUPS-Extension REQUIRED - 3.15.4 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.4 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.4 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `genesys:libusb:006:003' is a Canon LiDE 110 flatbed scanner

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  --------------------------------------------------- ------------------------------------
  hp:/usb/hp_LaserJet_1320_series?serial=00CNFW51VM9J HP LaserJet 1320 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

hp_LaserJet_1320
----------------
Type: Printer
Device URI: hp:/usb/hp_LaserJet_1320_series?serial=00CNFW51VM9J
PPD: /etc/cups/ppd/hp_LaserJet_1320.ppd
PPD Description: HP LaserJet 1320 series Postscript (recommended)
Printer ready to printresora hp_LaserJet_1320 está inactiva. activada desde lun 01 jun 2015 20:48:26 CEST
Communication status: Good

--------------
| PERMISSION |
--------------

USB hp_LaserJet_1320 Required - - OK Node:'/dev/bus/usb/001/007' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.
[wyre@NZXTArch ~]$
#####################################################

Thanks for your attention and sorry if it were my fault.

Javi FA (wyre12)
description: updated
description: updated
description: updated
Javi FA (wyre12)
description: updated
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