ELANtech touchpad simply will not work, no matter what I do.

Bug #1459058 reported by Cody Rice
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
High
Unassigned

Bug Description

You can read more about it here:
http://askubuntu.com/questions/628659/elantech-touchpad-completely-unresponsive-ubuntu-14-15?noredirect=1#comment893622_628659

I'm not fully sure of the nature of my problem, but was recommended to come here with this concern. I have a feeling that the issue is that generic Ubuntu drivers do not provide full support for all ELANtech touchpads. In searching various forums for help, it seemed to me as though system76.com may have previously offered drivers that were capable of fixing some slightly older ELANtech touchpads, but I do not think these can still be downloaded. Furthermore, I think they may have only fixed laptops just slightly older than mine.

The package I am using is most likely "xserver-xorg-input-synaptics".

I expected the cursor to move when I touched the touchpad, but instead, nothing happens. I have successfully been able to use a USB mouse, but it is a bit inconvenient to try and use everywhere, since I am a college student and all of our desks are ridiculously small.

Description: Ubuntu 15.04
Release: 15.04

Thank you for your time.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-18-generic 3.19.0-18.18
ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6
Uname: Linux 3.19.0-18-generic x86_64
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: crice6505 1599 F.... pulseaudio
CurrentDesktop: X-Cinnamon
Date: Tue May 26 20:46:22 2015
HibernationDevice: RESUME=UUID=80061c3b-d1c5-4f88-8df3-e1bdad0d883b
InstallationDate: Installed on 2015-05-26 (0 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: TOSHIBA Satellite E55-A
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-18-generic root=UUID=3f4378f1-c8d1-4463-b994-0cba50868034 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-18-generic N/A
 linux-backports-modules-3.19.0-18-generic N/A
 linux-firmware 1.143.1
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/02/2013
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 1.50
dmi.board.asset.tag: *
dmi.board.name: ZEMAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: *
dmi.modalias: dmi:bvnTOSHIBA:bvr1.50:bd12/02/2013:svnTOSHIBA:pnSatelliteE55-A:pvrPSKPJU-01K023:rvnTOSHIBA:rnZEMAA:rvr1.00:cvnTOSHIBA:ct10:cvr*:
dmi.product.name: Satellite E55-A
dmi.product.version: PSKPJU-01K023
dmi.sys.vendor: TOSHIBA

Revision history for this message
Cody Rice (crice6505) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Cody Rice, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

tags: added: latest-bios-1.50
Changed in linux (Ubuntu):
importance: Undecided → High
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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