WWAN device no longer works in 14.04 or higher

[mpchlets]

I have been using a Novatel USB720 successfully for years on Ubuntu - after upgrading to 14.04 (then doing a complete clean install), I continue to get this in my dmesg:

[ 4220.244259] usb 2-2: new full-speed USB device number 12 using xhci_hcd
[ 4220.374563] usb 2-2: New USB device found, idVendor=1410, idProduct=2110
[ 4220.374567] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 4220.374570] usb 2-2: Product: Novatel Wireless CDMA
[ 4220.374572] usb 2-2: Manufacturer: Novatel Wireless Inc.
[ 4220.375771] option 2-2:1.0: GSM modem (1-port) converter detected
[ 4220.375867] usb 2-2: GSM modem (1-port) converter now attached to ttyUSB0
[ 4220.376222] option 2-2:1.1: GSM modem (1-port) converter detected
[ 4220.376298] usb 2-2: GSM modem (1-port) converter now attached to ttyUSB1
[ 4220.531806] usb 2-2: USB disconnect, device number 12
[ 4220.531938] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
[ 4220.531949] option 2-2:1.0: device disconnected
[ 4220.532040] option1 ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
[ 4220.532042] option1 ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
[ 4220.532044] option1 ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
[ 4220.532045] option1 ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
[ 4220.532110] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
[ 4220.532118] option 2-2:1.1: device disconnected

The device is obviously not working properly anymore.
---
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mpchlets 1942 F.... pulseaudio
 /dev/snd/pcmC1D0c: mpchlets 1942 F...m pulseaudio
 /dev/snd/pcmC1D0p: mpchlets 1942 F...m pulseaudio
 /dev/snd/controlC1: mpchlets 1942 F.... pulseaudio
CurrentDesktop: GNOME-Flashback:Unity
DistroRelease: Ubuntu 15.04
HibernationDevice: RESUME=UUID=f11efb8d-ccad-4ac5-9d6e-4ba1635aa651
InstallationDate: Installed on 2015-02-03 (98 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: LENOVO 20BSCTO1WW
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-16-generic.efi.signed root=UUID=31a64aba-92a4-4b90-8a91-05e5c69e456c ro quiet splash acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-16-generic N/A
 linux-backports-modules-3.19.0-16-generic N/A
 linux-firmware 1.143
Tags: vivid
Uname: Linux 3.19.0-16-generic x86_64
UpgradeStatus: Upgraded to vivid on 2015-05-12 (0 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/23/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: N14ET26W (1.04 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BSCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50512 STD
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN14ET26W(1.04):bd01/23/2015:svnLENOVO:pn20BSCTO1WW:pvrThinkPadX1Carbon3rd:rvnLENOVO:rn20BSCTO1WW:rvrSDK0E50512STD:cvnLENOVO:ct10:cvrNone:
dmi.product.name: 20BSCTO1WW
dmi.product.version: ThinkPad X1 Carbon 3rd
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1454361

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[mpchlets (mpchlets)]

I just updated to 15.04 - same issues, will attach logs.

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[mpchlets (mpchlets)]

apport information

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.1 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.1-rc3-vivid/

[mpchlets (mpchlets)]

Tested upstream kernel and the problem still exists:

[ 77.641299] usb 1-2: new full-speed USB device number 5 using xhci_hcd
[ 77.771405] usb 1-2: New USB device found, idVendor=1410, idProduct=2110
[ 77.771409] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 77.771410] usb 1-2: Product: Novatel Wireless CDMA
[ 77.771412] usb 1-2: Manufacturer: Novatel Wireless Inc.
[ 77.781440] usbcore: registered new interface driver usbserial
[ 77.781465] usbcore: registered new interface driver usbserial_generic
[ 77.781487] usbserial: USB Serial support registered for generic
[ 77.785717] usbcore: registered new interface driver option
[ 77.785750] usbserial: USB Serial support registered for GSM modem (1-port)
[ 77.785834] option 1-2:1.0: GSM modem (1-port) converter detected
[ 77.785917] usb 1-2: GSM modem (1-port) converter now attached to ttyUSB0
[ 77.785942] option 1-2:1.1: GSM modem (1-port) converter detected
[ 77.786011] usb 1-2: GSM modem (1-port) converter now attached to ttyUSB1
[ 77.814302] usb 1-2: USB disconnect, device number 5
[ 77.814433] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
[ 77.814444] option 1-2:1.0: device disconnected
[ 77.814498] option1 ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
[ 77.814501] option1 ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
[ 77.814503] option1 ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
[ 77.814504] option1 ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
[ 77.814647] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
[ 77.814660] option 1-2:1.1: device disconnected

[penalvch (penalvch)]

mpchlets, as per http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-20bs-20bt an update to your computer's buggy and outdated BIOS is available (1.06). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]