package linux-image-3.19.0-17-generic 3.19.0-17.17 failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Mark Faine]

I don't know what happened. Just installed the kernel and on the first boot after it crashed at the login screen when entering in my password, the funny thing is that entered the wrong password and it took it anyway, and then proceeded to load the desktop manager and crashed back to the login screen but by this point I could not see the login screen, I only heard the sound that occurs when the login screen loads. I had to hard reboot to get past this but it booted and logged in fine after the reboot.

ProblemType: Package
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-17-generic 3.19.0-17.17
ProcVersionSignature: Ubuntu 3.19.0-17.17-generic 3.19.6
Uname: Linux 3.19.0-17-generic x86_64
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: mark 2223 F.... pulseaudio
Date: Sun May 10 10:43:59 2015
DuplicateSignature: package:linux-image-3.19.0-17-generic:3.19.0-17.17:subprocess new pre-installation script returned error exit status 128
ErrorMessage: subprocess new pre-installation script returned error exit status 128
InstallationDate: Installed on 2015-04-22 (18 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: ASUSTeK COMPUTER INC. N550JX
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-17-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc N/A
SourcePackage: linux
Title: package linux-image-3.19.0-17-generic 3.19.0-17.17 failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: Upgraded to vivid on 2015-04-22 (18 days ago)
dmi.bios.date: 03/05/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N550JX.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N550JX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JX.204:bd03/05/2015:svnASUSTeKCOMPUTERINC.:pnN550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N550JX
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Po-Hsu Lin (cypressyew)]

3.19 EOL, please feel free to open a new bug is you're still seeing this issue.