[Lenovo SazanW-2] system got hang and screen became black after execute upgrade under 14.04.2

Bug #1451357 reported by Gabriel Zhi Chen
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
Fix Released
High
Unassigned
linux-lts-utopic (Ubuntu)
Invalid
High
Unassigned

Bug Description

CID : 201412-16338 SazanW-2

00:02.0 VGA compatible controller [0300]: Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09)
08:00.0 3D controller [0302]: NVIDIA Corporation Device [10de:137a] (rev a2)

Repro steps:
1. Install 14.04.2 on SazanW-2
2. Execute upgrade by 'Software Updater'
3. Make sure kernel upgrade from 3.16.0-30 to 3.16.0-36
4. Reboot system and verify the result.

Actual result:
a, Booting, GRUB is pass, then system got hang and screen became black. tty1~7 are useless.

b, Try to add a 'text' kernel parameter on GRUB page, booting system, got the same actual result.

c, After system got hang, try to get logs via 'SSH', get result 'Connection refused'.

Notes:
Because there is no available NV driver, system is working on 8086:1616 now. Since I can not get any logs under 3.16.0-36, just attach all logs under 3.16.0-30 here.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-30-generic 3.16.0-30.40~14.04.1 [modified: boot/vmlinuz-3.16.0-30-generic]
ProcVersionSignature: Ubuntu 3.16.0-30.40~14.04.1-generic 3.16.7-ckt3
Uname: Linux 3.16.0-30-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
CurrentDesktop: Unity
Date: Mon May 4 03:59:56 2015
InstallationDate: Installed on 2015-05-04 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: u 1831 F.... pulseaudio
 /dev/snd/controlC0: u 1831 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=d16d1f82-8c29-4e0b-bd58-fea8bb414c5b
InstallationDate: Installed on 2015-05-04 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: LENOVO 20E1Z0X8US
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-30-generic root=UUID=1dde7ba0-2958-40e5-9dc6-d047ced139d2 ro quiet splash
ProcVersionSignature: Ubuntu 3.16.0-30.40~14.04.1-generic 3.16.7-ckt3
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-30-generic N/A
 linux-backports-modules-3.16.0-30-generic N/A
 linux-firmware 1.127.11
Tags: trusty
Uname: Linux 3.16.0-30-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/17/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: N11ET26W (1.02 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20E1Z0X8US
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN11ET26W(1.02):bd11/17/2014:svnLENOVO:pn20E1Z0X8US:pvrThinkPadW550s:rvnLENOVO:rn20E1Z0X8US:rvrNotDefined:cvnLENOVO:ct10:cvrNone:
dmi.product.name: 20E1Z0X8US
dmi.product.version: ThinkPad W550s
dmi.sys.vendor: LENOVO

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote :
description: updated
Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
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Gabriel Zhi Chen (gabrielzchen) wrote : BootDmesg.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : CRDA.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : CurrentDmesg.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : IwConfig.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : Lspci.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : Lsusb.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : ProcCpuinfo.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : ProcEnviron.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : ProcInterrupts.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : ProcModules.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : PulseList.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : RfKill.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : UdevDb.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : UdevLog.txt

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Gabriel Zhi Chen (gabrielzchen) wrote : WifiSyslog.txt

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description: updated
Po-Hsu Lin (cypressyew)
summary: [Lenovo SazanW-2] system got hang and screen became black after execute
- upgrade under 12.04.2
+ upgrade under 14.04.2
Keng-Yu Lin (lexical)
Changed in hwe-next:
assignee: nobody → Liming Wang (wangliming)
importance: Undecided → High
Changed in linux-lts-utopic (Ubuntu):
importance: Undecided → High
tags: added: 201411-16196
tags: added: 201502-16843
Revision history for this message
Liming Wang (wangliming) wrote :

I have tested 3.16.0-37 and 3.16.0-38, all work well. It seems that only 3.16.0-36 has the issue. So from 3.16.0-36 to 3.16.0-37, there are some commits that have already fixed the issue. We need to find out which commits to fix the issue

Liming Wang (wangliming)
Changed in hwe-next:
status: New → Triaged
Revision history for this message
penalvch (penalvch) wrote :

Gabriel Zhi Chen, this bug report is being closed due to the last comment https://bugs.launchpad.net/ubuntu/+source/linux-lts-utopic/+bug/1451357/comments/18 regarding this being fixed with an update. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in linux-lts-utopic (Ubuntu):
status: New → Invalid
Changed in hwe-next:
assignee: Liming Wang (wangliming) → nobody
status: Triaged → Fix Released
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