printing job (multiple-page PDF) stops half way, status stays 'processing'

Bug #1451183 reported by Glotzbach
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When printing a multiple-file pdf page sent from Adobe PDF Reader (other situations not tested), a printing job starts as normal, but gets stuck after one or 1,5 page. Both CUPS and the printer display say 'processing', the page gets stuck wherever the printer stopped printing.

Curious thing: after a full reboot (Shut Down... -> Restart), the printer starts the job again, then (often) does finish it.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.5
ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
Uname: Linux 3.13.0-44-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
CurrentDesktop: Unity
Date: Sun May 3 14:17:20 2015
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-06-10 (326 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
KernLog:

Lpstat: device for HP-Photosmart-2570-series: hp:/usb/Photosmart_2570_series?serial=MY722312F404DY
MachineType: ECS G43T-3L
Papersize: a4
PpdFiles: HP-Photosmart-2570-series: HP Photosmart 2570 Series, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-44-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/10/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080015
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: G43T-3L
dmi.board.vendor: ECS
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: ECS
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd04/10/2009:svnECS:pnG43T-3L:pvr1.0:rvnECS:rnG43T-3L:rvr1.0:cvnECS:ct3:cvr1.0:
dmi.product.name: G43T-3L
dmi.product.version: 1.0
dmi.sys.vendor: ECS

Revision history for this message
Glotzbach (glotzbach) wrote :
Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :
Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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