Keyboard and touchpad are not recognized

Bug #1450943 reported by Byoungchan Lee
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
Invalid
Undecided
Unassigned
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Sometimes Ubuntu can't recognize my laptop's keyboard and touchpad . I need to enable a virtual keyboard and connect a usb mouse in order to login my account.

After reboot, I can use it normally. I'm currently writing this using Onboard.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-36-generic 3.16.0-36.48~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-36.48~14.04.1-generic 3.16.7-ckt9
Uname: Linux 3.16.0-36-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
CurrentDesktop: Unity
Date: Sat May 2 07:34:31 2015
InstallationDate: Installed on 2014-08-20 (254 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Byoungchan Lee (bclee) wrote :
Revision history for this message
Byoungchan Lee (bclee) wrote :

some logs related to this issue.

Revision history for this message
Byoungchan Lee (bclee) wrote :

the result of lspci -vv

Keng-Yu Lin (lexical)
Changed in hwe-next:
status: New → Invalid
Revision history for this message
penalvch (penalvch) wrote :

Byoungchan Lee, thank you for reporting this and helping make Ubuntu better. Could you please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1450943

no longer affects: linux-lts-utopic (Ubuntu)
affects: xserver-xorg-input-synaptics → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.