Purple hanging screen on startup and black screen when awakening from suspend

Bug #1450565 reported by Wise Melon
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

I am finding that after upgrading from Ubuntu 14.10 to Ubuntu 15.04 that when my machine starts up and I get to the login screen that the entire screen just suddenly goes purple, although I can see and move the mouse. And when awaking my machine from suspend that I get the same, except it is a black screen, and unlike with the purple screen, does not flash the login screen before becoming the solid colour. I first noticed the purple screen today (and have had 15.04 for 4 days now), but since I upgraded I have been having the black screen when awaking from suspend, sometimes I worry that the black screen will just never go away, because each time it stays there slightly longer, probably the first time was about 5 seconds, now maybe 15, I dread to think what it will get to, and I suspect that I will be seeing more of the purple screen too now that it has showed its face.

---

OS Information:

    Description: Ubuntu 15.04
    Release: 15.04

Package Information:

    xorg:
      Installed: 1:7.7+7ubuntu4
      Candidate: 1:7.7+7ubuntu4
      Version table:
     *** 1:7.7+7ubuntu4 0
            500 http://gb.archive.ubuntu.com/ubuntu/ vivid/main amd64 Packages
            100 /var/lib/dpkg/status
---
.tmp.unity.support.test.0:

ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
DistUpgraded: 2015-04-25 22:47:31,871 DEBUG enabling apt cron job
DistroCodename: vivid
DistroRelease: Ubuntu 15.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:5002]
InstallationDate: Installed on 2015-04-25 (7 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: LENOVO 62742SG
Package: xorg 1:7.7+7ubuntu4
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=b2f59f26-880b-4508-a58e-e3e34aecd020 ro
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Tags: vivid ubuntu compiz-0.9
Uname: Linux 3.19.0-15-generic x86_64
UpgradeStatus: Upgraded to vivid on 2015-04-25 (6 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/15/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: H5ET69WW (1.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 62742SG
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK IPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrH5ET69WW(1.12):bd11/15/2012:svnLENOVO:pn62742SG:pvrLenovoB590:rvnLENOVO:rn62742SG:rvrWin8ProDPKIPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 62742SG
dmi.product.version: Lenovo B590
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.12.1+15.04.20150410.1-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.2-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
xserver.bootTime: Sat May 2 21:41:41 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 827
 vendor LGD
xserver.version: 2:1.17.1-0ubuntu3

Revision history for this message
penalvch (penalvch) wrote :

The Unknown, thank you for reporting this and helping make Ubuntu better. Please execute the following command in a terminal, as it will automatically gather debugging information:
apport-collect 1450565

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote : BootLog.txt

apport information

tags: added: apport-collected compiz-0.9 ubuntu vivid
description: updated
Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote : CurrentDmesg.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : Dependencies.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : DpkgLog.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : GconfCompiz.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : JournalErrors.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : LightdmDisplayLog.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : LightdmGreeterLog.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : LightdmGreeterLogOld.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : LightdmLog.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : Lspci.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : Lsusb.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : ProcCpuinfo.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : ProcEnviron.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : ProcInterrupts.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : ProcModules.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : UdevDb.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : UdevLog.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : UnitySupportTest.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : XorgLog.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : XorgLogOld.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : Xrandr.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : xdpyinfo.txt

apport information

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Wise Melon (wise-melon-deactivatedaccount) wrote : xserver.devices.txt

apport information

Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :

Sorry, I was unable to use Apport because when using it in a general and non-specific way I encounter this bug which I reported here: https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1450558

But luckily when using it the way I had to here, it worked.

Changed in xorg (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

The Unknown, as per http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-b-series-laptops/lenovo-b590-notebook an update to your computer's buggy and outdated BIOS is available (2.00). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

tags: added: bios-outdated-2.00
Changed in xorg (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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