Xorg freeze

[John Rose]

Switching user (i.e. using hotspot at top right of screen) results in a blank screen. Not sure which package this applies to.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.13.0-51.84-generic 3.13.11-ckt18
Uname: Linux 3.13.0-51-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu Apr 30 07:53:20 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 4.3.10, 3.13.0-49-generic, x86_64: installed
 virtualbox, 4.3.10, 3.13.0-51-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0102] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Gigabyte Technology Co., Ltd Device [1458:d000]
InstallationDate: Installed on 2014-04-25 (369 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Gigabyte Tecohnology Co., Ltd. H61M-S2PV
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-51-generic root=UUID=0d248ee7-6e51-4cfd-aa7e-f1963792d493 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/19/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FA
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H61M-S2PV
dmi.board.vendor: INTEL Corporation
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Tecohnology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrFA:bd12/19/2011:svnGigabyteTecohnologyCo.,Ltd.:pnH61M-S2PV:pvrTobefilledbyO.E.M.:rvnINTELCorporation:rnH61M-S2PV:rvrTobefilledbyO.E.M.:cvnGigabyteTecohnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: H61M-S2PV
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Tecohnology Co., Ltd.
version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1~ubuntu2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Apr 30 07:50:00 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 39446
 vendor XER
xserver.version: 2:1.15.1-0ubuntu2.7

[penalvch (penalvch)]

John Rose, thank you for reporting this and helping make Ubuntu better. As per http://www.gigabyte.com/products/product-page.aspx?pid=4505#bios an update to your computer's buggy and outdated BIOS is available (FB). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[John Rose (johnaaronrose)]

I was not able to upgrade BIOS FA to FB because FB has the wrong Id. This is due to the motherboard being Rev 2.0 (checked by looking at motherboard). In other words, the PC seller forced in the wrong BIOS - FA which is for Rev 2.2 . So I upgraded the BIOS to FH - the latest non-beta for Rev 2.0 dated 2013 i.e 2 years later than FA.

However, still not able to change users by selecting different user from top of screen - screen just goes black. I'm able to change user by logging out current user before logging 'new' user. BTW I only have 2 users on an 8GB PC.

Output asked for:
john@Desktop:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
FH
02/25/2013

[penalvch (penalvch)]

John Rose, to see if this is already fixed in a later version of Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[John Rose (johnaaronrose)]

Downloaded and tried Vivid as instructed. I added 2 users. Logging into both successively, I was able to start apps & switch back & forth OK between the users. Thus, no freeze problem with this version of Vivid.

[penalvch (penalvch)]

John Rose, if you upgrade your Trusty install the enablement stack as outlined in https://wiki.ubuntu.com/Kernel/LTSEnablementStack is the issue resolved?

[John Rose (johnaaronrose)]

If I understand correctly the web page referred to above, I should:
sudo apt-get install --install-recommends linux-generic-lts-utopic xserver-xorg-lts-utopic libgl1-mesa-glx-lts-utopic libegl1-mesa-drivers-lts-utopic

I'm reluctant to do this, as the web page does not state the reversion method in case of problems. What is it?

It also says that I can check the hwe support status by:
hwe-support-status --verbose
However, when I do that, the command is not found. Synaptic says that there is no package similar to that command's name. What is the relevant package's name?

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]