MMS wrongly reported as sent or not received

[Alfonso Sanchez-Beato]

I tried to send an MMS. It took a bit longer than usual (~1 minute). While doing it I was checking the list of open contexts with list-context ofono script. The MMS IP context was opened at a point, but then it was closed, and messaging app still reported it was sending the MMS for 30 or more seconds. In the end messaging app showed reported success sending.

The message never arrived. However, I sent another MMS right after that and that one was sent in just a few seconds and was received on the other end.

Taking a look at ~/.cache/upstart/dbus.log I see this error for the penultimate MMS sent:

E0416 06:55:58.113751 11223 file_upload.cpp:345] Upload ID{ e685ebedf31046ada4300c8b3113c07f } http://www.pepephone.com ERROR::Network error ContentNotFoundError: the remote content was not found at the server (similar to HTTP error 404)

This points to this error not being propagated to messaging app somewhat. Maybe nuntium is not the culprit here, but I did not know where to report this, so please add to the right project.

Logs attached in tarball.

krillin / RTM proposed image 270

The same error (ContentNotFoundError) can be also seen when *receiving* an MMS, when *uploading* the confirmation of MMS received to the server. The MMS is never shown as received.

[Alfonso Sanchez-Beato (alfonsosanchezbeato)]

/home/phablet/.cache/* and /var/log/syslog

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[John McAleely (john.mcaleely)]

@pat, this is a duplicate of a critical OEM bug. Can you triage and assign it please?

[Alfonso Sanchez-Beato (alfonsosanchezbeato)]

The same error (ContentNotFoundError) can be also seen when *receiving* an MMS, when *uploading* the confirmation of MMS received to the server. The MMS is never shown as received. Changing the description.

[Noemí (noemi-gallego)]

On vivid it shows a "Failed" message

[Noemí (noemi-gallego)]

Are there any updates?

[Alfonso Sanchez-Beato (alfonsosanchezbeato)]

@Noemí, actually there were a few fixes for MMS in OTA-4, so it would be great if you can re-test with different operators.

[John McAleely (john.mcaleely)]

@alfonso - is this something you know you fixed? Or does the report rely on SIMs, etc that BQ used?

[Noemí (noemi-gallego)]

@John and @Alfonso - in the last testing it was still failing. Do you need any specific information?

[Alfonso Sanchez-Beato (alfonsosanchezbeato)]

@Noemí, did you test with OTA-5? It contained some fixes, among them one for bug #1471740 which can easily stop reception of MMS. If you find it is still failing, please follow the instructions in

https://github.com/sergiusens/network-test-session

to collect logs that you can attach to the bug.

[Alfonso Sanchez-Beato (alfonsosanchezbeato)]

Marked as duplicate of a bug fixed in OTA-5. After OTA-5 things should have stabilised much more. If things still do not work after OTA-5, please create a new bug mentioning the concrete operator which fails, as this bug is now kind of a bag that reports different problems.