Ubuntu
linux package

[Dell Latitude E5550 - Houston 15 BDW] could not find boot partition after installing system via live USB (UEFI only, legacy works)

Bug #1444834 reported by Taihsiang Ho
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
Won't Fix
High
Ivan Hu
linux (Ubuntu)
Won't Fix
Low
Unassigned

Bug Description

Hardware: (CID201409-15490) Dell Latitude E5550 - Houston 15 BDW

Steps to reproduce this bug:
1. install the system via a live usb (both of legacy or UEFI could reproduce this bug)
2. select default setting is asked by the installation menu.
3. reboot after the GUI provided the "successful installation" message

Expected result:
reboot to the fresh installation system. get ready to be in Ubuntu world

Actual result:
could not find bootable device (both of legacy and UEFI shows this kind of message)

More information:
Because I could not access the installed system, I collected possible information for debugging under the live usb desktop. Please refer to the attachment bug-report-201409-15490.tar.gz

See original description
Revision history for this message
Taihsiang Ho (tai271828) wrote :
Revision history for this message
Taihsiang Ho (tai271828) wrote :

12.04.5 live usb could reproduce this issue.

description: updated
Keng-Yu Lin (lexical)
Changed in hwe-next:
assignee: nobody → Ivan Hu (ivan.hu)
Keng-Yu Lin (lexical)
Changed in hwe-next:
importance: Undecided → Medium
importance: Medium → High
status: New → Confirmed
Revision history for this message
Ivan Hu (ivan.hu) wrote :

install in legacy, no problem.

Changed in linux-lts-utopic (Ubuntu):
status: New → In Progress
status: In Progress → Confirmed
status: Confirmed → New
Changed in hwe-next:
status: Confirmed → In Progress
Revision history for this message
Ivan Hu (ivan.hu) wrote :

install with the install the system via a live usb with 12.04.05 on UEFI.

it will install completely and check the Boot path \efi\ubuntu\shimx64.efi, it is created by installation(efibootmgr) correctly before reboot.

After reboot, Boot entry disappear.
Bios that does not recognize boot entry that ubuntu created \efi\ubuntu\shimx64.efi. Even manually set up the boot path on the Bios setup menu doesn't work.

This is bug from bios, set it as won't fix. May need to be fixed for update the Bios.

Changed in hwe-next:
status: In Progress → Won't Fix
Revision history for this message
penalvch (penalvch) wrote :

Taihsiang Ho, thank you for reporting this and helping make Ubuntu better. Could you please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1417450

affects: linux-lts-utopic (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Taihsiang Ho (tai271828) wrote :

Tested by 12.04.5 legacy and 14.04.2 legacy.
Could not reproduce this issue (you may need to select boot partition. BIOS stopped when it did not found UEFI bootable partition)

Failing to boot by UEFI is a known issue.
Verify this by:
1. cp /EFI/ubuntu/*.efi /EFI/boot/
2. mv /EFI/boot/shimx64.efi /EFI/boot/bootx64.efi
3. reboot. then you should boot into the system.

@Christopher
There is attachment bug-report-201409-15490.tar.gz

summary: [Dell Latitude E5550 - Houston 15 BDW] could not find boot partition
- after installing system via live USB (both of legacy and UEFI)
+ after installing system via live USB (UEFI only, legacy works)
Changed in linux (Ubuntu):
status: Incomplete → Won't Fix
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