[HP Spectre x360 - 13-4010ca] Audio broken, broadwell-U audio controller

[Gabriel Lemieux]

On ubuntu trusty, Audio driver on HP Spectre x360 doesn't work.

May be related to the bug found on the 2015 XPS 13.
(https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1413446)

On the kernel 4.0-rc4+ given as solution for the bug found on the XPS 13, the
dmesg -t | egrep "(audio|snd|INT3438)" command return:

dmar: ACPI device "INT3438:00" under DMAR at fed91000 as 00:13.0
snd_hda_intel 0000:00:03.0: enabling device (0000 -> 0002)
sst-acpi INT3438:00: DesignWare DMA Controller, 8 channels
haswell-pcm-audio haswell-pcm-audio: FW loaded, mailbox readback FW info: type 01, - version: 00.00, build 77, source commit id: 876ac6906f31a43b6772b23c7c983ce9dcb18a19
broadwell-audio broadwell-audio: ASoC: CODEC DAI rt286-aif1 not registered
---
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: isatis 1479 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=1e13c664-5747-48ed-942c-18c0610b50dd
InstallationDate: Installed on 2015-04-01 (12 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Hewlett-Packard HP Spectre x360 Convertible 13
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic.efi.signed root=UUID=70117e8f-97a5-40f7-90fd-aa25fdba1bba ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-34.45~14.04.1-generic 3.16.7-ckt8
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-34-generic N/A
 linux-backports-modules-3.16.0-34-generic N/A
 linux-firmware 1.127.11
Tags: trusty
Uname: Linux 3.16.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/05/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.11
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 802D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 58.25
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.11:bd02/05/2015:svnHewlett-Packard:pnHPSpectrex360Convertible13:pvr:rvnHewlett-Packard:rn802D:rvr58.25:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Spectre x360 Convertible 13
dmi.sys.vendor: Hewlett-Packard

[Gabriel Lemieux (gabriel-lemieux)]

I've included the dmesg for the 3.16.0-34 kernel.

[Gabriel Lemieux (gabriel-lemieux)]

Notting change if I use acpi_os="!Windows 2013"

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1441852

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Gabriel Lemieux (gabriel-lemieux)]

Whit the last bios patch from HP, now both "broonie" and the lastest kernel return:

[ 6.334393] haswell-pcm-audio haswell-pcm-audio: FW loaded, mailbox readback FW info: type 01, - version: 00.00, build 77, source commit id: 876ac6906f31a43b6772b23c7c983ce9dcb18a19
[ 6.790879] snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 7.267804] broadwell-audio broadwell-audio: ASoC: CODEC DAI rt286-aif1 not registered
[ 7.267813] platform broadwell-audio: Driver broadwell-audio requests probe deferral

[Gabriel Lemieux (gabriel-lemieux)]

Wow, this add allot more details!
I'll wait your Ok Christopher for setting it back to confirmed.

Meanwhile, I received a email of someone having the same problems with the same laptop on Arch Linux. I will contact HP this week.

[Gabriel Lemieux (gabriel-lemieux)]

Yeah, no problem.

Model : 13-4010ca
Product: L0Q53UA#ABL

[penalvch (penalvch)]

Gabriel Lemieux, could you please test the latest mainline kernel (4.0) and advise to the results?

[Gabriel Lemieux (gabriel-lemieux)]

Upgraded to :

Distributor ID:Ubuntu
Description: Ubuntu 14.10
Release: 14.10
Codename: utopic

On ubuntu 14.10 default kernel
The system reports: haswell-pcm-audio haswell-pcm-audio: FW loaded: type 1 - version: 0.0 build 77
I think this is a good omen!
Compiling latest kernel (4.0) right now.

[Gabriel Lemieux (gabriel-lemieux)]

Nope, does't work more...

[Gabriel Lemieux (gabriel-lemieux)]

I have tried another linux version (Fedora 21). The sound doesn't work. I upgraded my Ubuntu distribution to 15, the sound doesn't work more.

I tested the bios whit some utility, I had the results of the tests as an attachment

[Diego Carrera Gallego (diegocarrera2000)]

I test on Ubuntu 15.04 beta x64 kernel 3.19.0-14-generic, and it doesnt work

[Gabriel Lemieux (gabriel-lemieux)]

Follow up:

HP took the case in charge. The support service said they register the bug and sent it to their engineers. The guy's were kind. I still hope they correct the bug in a futur bios update (if it's a bios bug). That would be wunderfull. The last contact was Friday the last week, so we must be patient to let people the time correct the bug.

[Gabriel Lemieux (gabriel-lemieux)]

Updated to latest BIOS, booted twice. Notting better...

[Mark Ashworth (anotherashworth)]

I was contacted by an HP case manager by phone. He told me that HP does not supply drivers. The same problem we are having with the HP Spectre is also happening with other laptops that contain the Intel Broadwell-U audio controller. This is a problem that Intel is equipped to address. Are they doing it?

[Gabriel Lemieux (gabriel-lemieux)]

@Mark Ashworth: The Intel sound drivers for the audio cards works. They had a problem, but they corrected it (look in the XPS 13 case linked in the description). You can download it on the web, the drivers is in non free firmware for ubuntu, I think.

[Gabriel Lemieux (gabriel-lemieux)]

@Mark:
You can also get it here:
 http://git.kernel.org/cgit/linux/kernel/git/firmware/linux-firmware.git

[Mark Ashworth (anotherashworth)]

Gabriel, looks to me like the link you provided is for nVidia unless I'm missing something.

[Gabriel Lemieux (gabriel-lemieux)]

@Mark It's the right one. The firmware is located in the intel folder it as the name IntcSST2.bin. But, even if you have it, the bug will prevent you to load it. You can look in your dmesg. The message will change from "no driver" to a message saying that you cannot load the driver because the id doesn't fit. Remember you wont have more sound... If this bug is like the one on the DELL XPS 13, you will have the right driver for a baddly loaded hardware from the BIOS. And the BIOS is from... guess who? HP. So yes, this will depend on the HP good will.

At the other who have the problem. So keep calling the service and signaling the bug. That will help the cause.

At ubuntu debug team. I now really think this bug is not from you, I will just wait you confirm that it's not, and change it the won't fix.

[Nadim (nadim-redhat-bugs)]

Description of problem:
Installation succeeds on HP Spectre x360 (model 13-4003dx) without issue, except that sound will not work on the internal speakers.

The GNOME sound settings UI will show an empty list of sound devices. When an external device is connected (for example, a Bluetooth speaker), sound works perfectly on the external device and the device indeed becomes listed in the GNOME sound settings UI.

When attempting to adjust the sound volume in GNOME with no external speakers connected, the indicated sound device is "HDMI/DisplayPort". However, no sound is ever produced on the internal speakers.

Version-Release number of selected component (if applicable): Fedora 21, Fedora 22 with latest kernel (4.0.2)

How reproducible: Happens 100% of the time.

Steps to Reproduce:
1. Install Fedora 21 or 22 with any kernel up until the latest (4.0.2)

Actual results:
Sound will not work on internal speakers and no sound interface will be shown in GNOME settings. Sound will work on external Bluetooth speakers or headphones.

Expected results:
Sound is expected to work on internal speakers.

Additional info:
This appears to be a bug that is common across all new laptops shipping with the new Broadwell-U chipset. It has already been reported (and apparently resolved in a kernel update) for the Dell XPS 13 which ships with the same chipset [1] [2] -- however, the fixes described therein do not aid with the Spectre x360. A bug for the Spectre x360 is also currently open over at Ubuntu's bug tracker [2].

[1] https://bugzilla.redhat.com/show_bug.cgi?id=1188741
[2] https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1441852

[Nadim (nadim-redhat-bugs)]

I can add that this issue remains present when upgrading to the 4.1-rc3 kernel via the rawhide repositories.

[Nick (nick-redhat-bugs)]

I also have a HP Spectre 360, and while collecting info to file bug 1222273, I noticed this recurring message in journalctl:

kernel: broadwell-audio broadwell-audio: ASoC: CODEC DAI rt286-aif1 not registered

Searching for that codec name brought me to https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1413446

In my case, the internal speakers are working fine, but the builtin microphone doesn't work (which matches the systems some folks have reported on that Ubuntu bug).

[Nick (nick-redhat-bugs)]

On closer inspection, it appears the audio on my system is actually coming out via the currently attached external monitor's speakers over HDMI, rather than using the internal audio.

Together with bug 1221050, this suggests to me current drivers may have significant compatibility issues with this particular chipset.

[Nadim (nadim-redhat-bugs)]

It would be pretty neat if someone could help out with this. It seems to be a common issue with Linux distributions and the Broadwell-U chipset...

[mlentink (martin-athenenoctua)]

@Peter Andreas: Thanks for your help

To all: I can now also confirm that the solution above did it for me. I now have sound working on my Spectre, which is awesome.

Thanks for all the work!

Martin

[auscompgeek (aucg)]

Sorry, disregard my last comment. It's something else on my system that's broken. Jumped the gun there.

[Mark (mark-redhat-bugs)]

Hi All,

I was able to get this working on my HP Spectre x360 on Fedora 22 as follows:

1. Update grub config

# vi /etc/default/grub
GRUB_TIMEOUT=5
GRUB_DISTRIBUTOR="$(sed 's, release .*$,,g' /etc/system-release)"
GRUB_DEFAULT=saved
GRUB_DISABLE_SUBMENU=true
GRUB_TERMINAL_OUTPUT="console"

   Before:
          GRUB_CMDLINE_LINUX="rd.lvm.lv=fedora_spectre/swap rd.lvm.lv=fedora_spectre/root rhgb quiet"

   After:
         GRUB_CMDLINE_LINUX="rd.lvm.lv=fedora_spectre/swap rd.lvm.lv=fedora_spectre/root rhgb quiet acpi_backlight=vendor acpi_osi=`!Windows 2013` acpi_osi=`!Windows 2012`"

GRUB_DISABLE_RECOVERY="true"

[root@spectre ~]# grub2-mkconfig -o /boot/efi/EFI/fedora/grub.cfg

2. Reboot 2x

FWIW - I did not encounter this on my Lenovo x230. The underlying issue appear to be how Broadwell-based chipsets are recognized.

On the HP forums, folks noted that the backlight parameter was also required. This did appear to be the case for me as well - if I left it out, the sound worked fine but the screen dim/bright control did not.

Hope this helps!

-m

[Nick (nick-redhat-bugs)]

After changing the backticks in Mark's workaround to single quotes, that configuration change did the trick for me - the on-board speakers and microphone in the Spectre 360 are working for me for the first time since I got it.

The two reboots appear to be needed - after the first reboot, the onboard audio still wasn't recognised, but it was there after the second one.

[Diego Carrera Gallego (diegocarrera2000)]

I got same bug on ubuntu 15.10 beta2.
kernel 4.2.0-14-generic

I set the /etc/default/grub with recomendation, but it persists.

Diego

[mlentink (martin-athenenoctua)]

@Diego:

Have you tried setting the correct setting in alsamixer (Fn F6)? That worked for me

Martin

[penalvch (penalvch)]

Gabriel Lemieux, as per http://support.hp.com/us-en/drivers/selfservice/HP-Spectre-13-4000-x360-Convertible-PC/7527520/model/7801792 an update to your computer's buggy and outdated BIOS is available (F.25). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the information above is provided, then please mark this report Status Confirmed. Otherwise, please mark this as Invalid.

Thank you for your understanding.

[yom (g-lestrelin)]

@Christopher
I just updated to the F25 version BIOS, reverted back to the initial GRUB config (with GRUB_CMDLINE_LINUX_DEFAULT="quiet splash") and booted two times: no improvement, the bug is still here (no sound).

Reconfiguring GRUB to use the sound card in legacy (HDA) mode (with GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_backlight=vendor acpi_osi='!Windows 2013' acpi_osi='!Windows 2012'") still works.

Same as the others, the command: sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
Returns: /dev/mem: Operation not permitted

Installing libsmbios and using the command: sudo getSystemId
Returns:
Libsmbios version: 2.2.28
Product Name: HP Spectre x360 Convertible 13
Vendor: Hewlett-Packard
BIOS Version: F.25
System ID: Could not determine System ID.

[mlentink (martin-athenenoctua)]

@penalvch @g-lestrelin

I'm on F25 too and tried to revert to the standard grub-config. This kills my sound, so I restored the reconfigured grub, and can confirm yom's post

Martin

[penalvch (penalvch)]

yom / mlentink, so your hardware may be tracked, and increasing the priority of this issue, could you please file a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[Justin (justin-redhat-bugs)]

*********** MASS BUG UPDATE **************

We apologize for the inconvenience. There is a large number of bugs to go through and several of them have gone stale. Due to this, we are doing a mass bug update across all of the Fedora 22 kernel bugs.

Fedora 22 has now been rebased to 4.2.3-200.fc22. Please test this kernel update (or newer) and let us know if you issue has been resolved or if it is still present with the newer kernel.

If you have moved on to Fedora 23, and are still experiencing this issue, please change the version to Fedora 23.

If you experience different issues, please open a new bug report for those.

[Nick (nick-redhat-bugs)]

As far as I am currently aware, the workaround Mark listed above is still needed to get audio working on the Spectre 360.

Rechecking that will require removing the workaround, rebooting and seeing if the audio keeps working (so the needinfo flag is still valid).

[Peter Andreas Entschev (peter-x8oxkp4um1x7tvxk19)]

I'm running F.25 and can confirm I had the same sound problem with kernel 4.2, I just decided to give kernel 4.3-rc7 and sound works again for me.

[Nicolae Istratii (tallman9)]

Running the latest BIOS F.25, with latest official kernel or 4.3-rc7, the sound still doesn't work without the grub adjustments.

[penalvch (penalvch)]

Nicolae Istratii, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal: ubuntu-bug linux

Please feel free to subscribe me to it.

[Langdon (langdon-redhat-bugs)]

Can confirm:

1) f23 does not have sound
2) went through Mark's steps but changed from backticks to normal apostrophes
3) reboot x2
4) sound!
5) commented out change/re-ran grub2-mkconfig
6) reboot x2
7) no sound!
8) repeat steps 2-4

[Nadim (nadim-redhat-bugs)]

I can confirm that the following did indeed work for me on a fresh installation of Fedora 23:

1) Fedora 23 has no sound.
2) Appended the following string to the GRUB_CMDLINE_LINUX parameter in /etc/default/grub: acpi_backlight=vendor acpi_osi='!Windows 2013' acpi_osi='!Windows 2012'
3) Note that Mark's string used backticks instead of single quotes and thus did not work.
4) Ran this command as root: grub2-mkconfig -o /boot/efi/EFI/fedora/grub.cfg
5) Rebooted twice.
6) Sound still did not work immediately. I had to open Sound settings and select the newly discovered "Speakers - Built-in Audio" device.
7) Sound works great! Hurray!

Thanks for helping debug this, everyone. I hope this fix will be incorporated into future Fedora updates by default.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Sam Brookfield (sbrookfield)]

Just bought a new HP Spectre x360 and tried Ubuntu 15.10 - sounds works out of the box no problems. Apart from changing the keyboard layout I haven't noted any issues

I did update the bios in windows first with the HP update utility

[Nicolae Istratii (tallman9)]

Sam Brookfield, which model version do you have? the new ones use intel core-i 6th gen CPU and the bug is for the old ones with 5th gen.
Sound still doesn't work for me (without the grub fix), with official ubuntu 15.10 kernel, latest hp bios and also it's the same with latest 4.4 kernel.

[Nadim (nadim-redhat-bugs)]

Closing this as fixed. Thanks again.

[Nick (nick-redhat-bugs)]

@Nadim - is that a matter of this working by default now, or only with the post-install grub config change?

[Bastien (bastien-redhat-bugs)]

This problem should be filed against the ACPI component at bugzilla.kernel.org

[morgan (morgan-redhat-bugs)]

I'm unclear of the status of this bug - Comment 11, it's been closed current release as of 2016.03.20, which would suggest f23. But sound continues to fail similarly in f24: Bug 1279238
And, re Comment 13, is Redhat refusing this bug against Fedora?
If the former, it should be re-opened re Bug 1279238 and that marked a dup of this.
If the latter, that's a novel position for Redhat to take, could some clarification be given re bug policy - and Bug 1279238 should perhaps be similarly closed?

thanks

[Yonsy (yonsy)]

mine is with Intel Core i7 6th gen CPU model (Skylake) sound works in this model without any chance with Ubuntu 16.04 LTS.

[Adam (adam-redhat-bugs)]

The reporter chose to close the bug, though the solution referred to is more of a workaround than a fix.

Bastien is saying that this is an upstream bug, so it should be filed (and hence fixed) upstream. There's nothing terribly novel about that, it happens all the time; Fedora has a stated policy that fixes should happen upstream where possible, not by downstream patching.

[madbiologist (me-again)]

Can everyone please test the 4.9-rc1 kernel when it is available at http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D
It contains the following commit:

ALSA: hda - Add the top speaker pin config for HP Spectre x360

HP Spectre x360 with CX20724 codec has two speaker outputs while the
BIOS sets up only the bottom one (NID 0x17) and disables the top one
(NID 0x1d).

This patch adds a fixup simply defining the proper pincfg for NID 0x1d
so that the top speaker works as is.

Bugzilla: https://bugzilla.kernel.org/show_bug.cgi?id=169071
Cc: <email address hidden>
Signed-off-by: Takashi Iwai <email address hidden>

[Stephen (scbash)]

Sorry for the delay, but I was finally able to test 4.9rc3. The system does identify two audio devices: broadwell-rtXYZ headphones and broadwell-rtXYZ speakers (sorry, I don't remember the number). Unfortunately audio playback still doesn't work (using the sound settings panel "test settings" tool appears to be working but no sound comes out of speakers or headphones). Both alsamixer and the Sound control panel show the devices, and I tried to adjust volume to make sure something wasn't muted, but I can't rule out user error at this point.

It's probably worth noting that I lose my wifi when I boot 4.9 (and the reason I didn't grab the exact name of the devices).

Is there any else I can do to help?

[penalvch (penalvch)]

Stephen (scbash), it will help immensely if you filed a new report with the Ubuntu via a terminal:
ubuntu-bug audio

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Stephen (scbash)]

Sorry for the delay Chris (penalvch), I finally got back to my Linux partition. I noticed rc4 was released, so I downloaded and installed that and sound works! (wifi is still busted and I got some form of dkms apport "kernel is not supported" error when installing the deb, but that's beside the point... Again sorry for being unspecific, but having to reboot to post means a lot of detail gets lost...)

If this bug is finally fixed I'll be able to use my Linux partition much more :) Thanks for following this me-again and penalvch!

[Stephen (scbash)]

Now I'm really confused...

I saw 4.9 was released, so I installed it from the Ubuntu mainline debs (amd64: headers-all, headers-generic, image-generic). Rebooted and audio did NOT work. So I thought something must have changed between rc4 and final, so I reinstalled 4.9-rc4 (I still had the debs in my Downloads folder), rebooted, and audio still did NOT work.

I don't know if it's related or not, but WiFi is now working in rc4, which makes me think I'm not actually comparing apples-to-apples...

Thoughts? Thanks!

[Stephen (scbash)]

After a little more testing, it looks like I need to do a full shutdown/startup sequence (not restart) to get sound working in 4.9 (final). It also seems I need to do the same thing when I go back to my Windows partition or sound will not work in Windows. This is significantly better than the two cold-starts required in the past, but not ideal.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[penalvch (penalvch)]

OR using EOL release, and no response for years.