[Dell Vostro 3546] Sometimes the clickpad will be malfunctioning on this system

[Po-Hsu Lin]

CID: 201404-14997 Dell Vostro 3546

Sometimes the clickpad on this system does not work as expected.
It will stop responding to any movments, the only way to move the cursor is click on the touchpad and drag (just like selecting multiple files)
I'm not sure what event could trigger this issue, but I do see this twice on this system (and on 201404-14998, another Vostro 3546)
One is right after the whole testing process, another is after being suspended for two days.

I tried to run the 30 cycle suspend / hibernate and the cpu stress test, but it seems that these are not the trigger.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-48-generic 3.13.0-48.80
ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
Uname: Linux 3.13.0-48-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1610 F.... pulseaudio
 /dev/snd/controlC1: ubuntu 1610 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
CurrentDesktop: Unity
Date: Wed Apr 1 22:44:05 2015
HibernationDevice: RESUME=UUID=cb4a77a9-ee15-4ee5-b063-5c0b28a5d789
InstallationDate: Installed on 2015-03-24 (8 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Vostro 3546
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=7d45912a-8768-4c39-8ec0-43eec97c733d ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-48-generic N/A
 linux-backports-modules-3.13.0-48-generic N/A
 linux-firmware 1.127.11
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/05/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 02R010
dmi.board.vendor: Dell Inc.
dmi.board.version: A04
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd08/05/2014:svnDellInc.:pnVostro3546:pvrNotSpecified:rvnDellInc.:rn02R010:rvrA04:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Vostro 3546
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Po-Hsu Lin (cypressyew)]

A video clip for what happened could be found here: http://youtu.be/Lb5AuWtNg84
You can skip to 00:23 if you want.

[penalvch (penalvch)]

Po-Hsu Lin / Anthony Wong, as per http://www.dell.com/support/home/us/en/19/product-support/product/vostro-3546-laptop/drivers an update to your computer's buggy and outdated BIOS is available (A05). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[Keng-Yu Lin (lexical)]

[ 1.990202] input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input6

[Keng-Yu Lin (lexical)]

[ 14.447911] WARNING: CPU: 1 PID: 427 at /build/buildd/linux-3.13.0/drivers/gpu/drm/i915/intel_opregion.c:266 swsci+0x2ec/0x300 [i915]()
[ 14.447914] excessive driver sleep timeout (DSPL) 1000

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]