soundcard not recognised after upgrade

Bug #1437096 reported by Theodora Leventi
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I have an HP Pavillion dv7 and Kubuntu 12.04. I performed update and upgrade of the system and linux-generic, linux-headers, linux-image, linux-libc-dev changed from 3.2.0.77 to 3.2.0.79 version. After that my soundcard is not recognized (obviously I get no sound). I can not find a way to reverse this upgrade.
---
AlsaDevices:
 total 0
 crw-rw---T+ 1 root audio 116, 1 Mar 27 01:21 seq
 crw-rw---T+ 1 root audio 116, 33 Mar 27 01:21 timer
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
AplayDevices: aplay: device_list:252: no soundcards found...
ApportVersion: 2.0.1-0ubuntu17.8
Architecture: amd64
ArecordDevices: arecord: device_list:252: no soundcards found...
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=ea5f3b76-01df-4289-bb10-26a79247053d
InstallationMedia: Kubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120423)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
MarkForUpload: True
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-79-generic root=UUID=d35afbe1-2cd1-4220-9b46-fb9869746c7e ro acpi_backlight=vendor quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-79.115-generic 3.2.67
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-79-generic N/A
 linux-backports-modules-3.2.0-79-generic N/A
 linux-firmware 1.79.18
StagingDrivers: rts_pstor mei
Tags: precise staging
Uname: Linux 3.2.0-79-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
dmi.bios.date: 10/03/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.02
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1800
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 10.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.02:bd10/03/2011:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr0593110000204610000620100:rvnHewlett-Packard:rn1800:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 0593110000204610000620100
dmi.sys.vendor: Hewlett-Packard

Brad Figg (brad-figg)
affects: linux-meta (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1437096

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Theodora Leventi (theodora-leventi) wrote : AcpiTables.txt

apport information

tags: added: apport-collected precise staging
description: updated
Revision history for this message
Theodora Leventi (theodora-leventi) wrote : BootDmesg.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : CRDA.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : IwConfig.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : Lspci.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : Lsusb.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : PciMultimedia.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : ProcModules.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : PulseList.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : RfKill.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : UdevDb.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : UdevLog.txt

apport information

Revision history for this message
Theodora Leventi (theodora-leventi) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Does the sound card work again if you boot into the previous kernel? That can be done by selecting the last kernel from the GRUB menu.

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: kernel-da-key
Revision history for this message
Theodora Leventi (theodora-leventi) wrote :

The sound card doesn't work when booting with linux 3.2.0.77generic (immediately previous available kernel), but it does work just fine when booting with the one before that, ie linux 3.2.0.75generic.

Revision history for this message
penalvch (penalvch) wrote :

Theodora Leventi, could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

tags: added: needs-full-computer-model
Revision history for this message
Theodora Leventi (theodora-leventi) wrote :

Unfortunately, I can find no additional information for my computer on any of its stickers.

Revision history for this message
penalvch (penalvch) wrote :

Theodora Leventi, could you please provide the serial number+product number from the sticker?

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.