[Lenovo E555] Screen of laptop will become black and never lighting after un-plug VGA cable

Bug #1434372 reported by Gabriel Zhi Chen
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
Won't Fix
Medium
Unassigned
xorg (Ubuntu)
Expired
Medium
Unassigned

Bug Description

CID: 201408-15472 Lenovo E555 (A+A) with 14.04.2 (utopic)

Steps:
1. Install 14.04.2 on E555
2. Install fglrx
3. Reboot system and log in
4. Plug in a VGA cable and switch 4 modes by display key. (external, internal, extand and mirror)
5. Un-plug VGA cable, observe screen result.

Expected results:
Labtop screen display normally.

Actual result:
Labtop screen became black and never lighting. Only press power button off/on machine, that could make screen light again.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-30-generic 3.16.0-30.40~14.04.1 [modified: boot/vmlinuz-3.16.0-30-generic]
ProcVersionSignature: Ubuntu 3.16.0-30.40~14.04.1-generic 3.16.7-ckt3
Uname: Linux 3.16.0-30-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Mar 19 23:58:26 2015
InstallationDate: Installed on 2015-03-18 (1 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)
---
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
DkmsStatus:
 fwts-efi-runtime-dkms, 15.03.00, 3.16.0-30-generic, x86_64: installed
 tp-smapi, 0.41, 3.16.0-30-generic, x86_64: installed
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Kaveri [Radeon R6 Graphics] [1002:130a] (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:130a]
InstallationDate: Installed on 2015-05-26 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: LENOVO 20DHZ092US
Package: xorg 1:7.7+1ubuntu8.1
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-30-generic root=UUID=16647c0b-7fa4-4597-8b86-38225335cfcc ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-30.40~14.04.1-generic 3.16.7-ckt3
Tags: trusty ubuntu compiz-0.9
Uname: Linux 3.16.0-30-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/17/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: HTET37WW (1.09 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20DHZ092US
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 PRO
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrHTET37WW(1.09):bd10/17/2014:svnLENOVO:pn20DHZ092US:pvrThinkPadE555:rvnLENOVO:rn20DHZ092US:rvrSDK0E50510PRO:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20DHZ092US
dmi.product.version: ThinkPad E555
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Tue May 26 00:31:42 2015
xserver.configfile: default
xserver.errors:
 RADEON(G0): [drm] Failed to open DRM device for pci:0000:01:00.0: No such file or directory
 RADEON(G0): Kernel modesetting setup failed
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.16.0-1ubuntu1.2~trusty2
xserver.video_driver: radeon

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote :
tags: added: blocks-hwcert
Revision history for this message
Keng-Yu Lin (lexical) wrote :

@Gabriel, can you attach `xrandr --verbose` when it works normally and when it fails.

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote :
Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote :
Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote :

@Keng-Yu, please refer to xrandr logs under normal mode and abnormal mode. Thanks.

Revision history for this message
Keng-Yu Lin (lexical) wrote :

in the normal case:
CRT1 connected 1920x1080+1366+0 (0xc7) normal (normal left inverted right x axis y axis) 509mm x 286mm

in the abnormal case:
CRT1 disconnected (normal left inverted right x axis y axis)

Keng-Yu Lin (lexical)
Changed in hwe-next:
importance: Undecided → Medium
Changed in linux-lts-utopic (Ubuntu):
importance: Undecided → Medium
Changed in hwe-next:
assignee: nobody → Liming Wang (wangliming)
Changed in linux-lts-utopic (Ubuntu):
assignee: nobody → Liming Wang (wangliming)
summary: - [Lenovo E555] Screen of labtop will become black and never lighting
+ [Lenovo E555] Screen of laptop will become black and never lighting
after un-plug VGA cable
Revision history for this message
penalvch (penalvch) wrote :

Gabriel Zhi Chen, thank you for reporting this and helping make Ubuntu better. Could you please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1434372

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

affects: linux-lts-utopic (Ubuntu) → xorg (Ubuntu)
Changed in xorg (Ubuntu):
status: New → Incomplete
Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : BootDmesg.txt

apport information

tags: added: apport-collected compiz-0.9 ubuntu
description: updated
Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : BootLog.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : Dependencies.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : DpkgLog.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : GconfCompiz.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : LightdmDisplayLog.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : LightdmLog.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : Lspci.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : Lsusb.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : ProcEnviron.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : ProcModules.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : UdevDb.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : UdevLog.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : UnitySupportTest.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : XorgLog.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : Xrandr.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : xdpyinfo.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : xserver.devices.txt

apport information

Revision history for this message
Gabriel Zhi Chen (gabrielzchen) wrote : xserver.outputs.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

Gabriel Zhi Chen, as per http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e555 an update to your computer's buggy and outdated BIOS is available (1.15). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

tags: added: bios-outdated-1.15
Changed in hwe-next:
status: New → Won't Fix
Changed in xorg (Ubuntu):
assignee: Liming Wang (wangliming) → nobody
Changed in hwe-next:
assignee: Liming Wang (wangliming) → nobody
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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