Trackpad not working at all in Lenovo G570

Bug #1431852 reported by Ignacio
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
High
Unassigned

Bug Description

After upgrading from Ubuntu 14.04 to 14.10 the trackpad doesn't work.

I have tried installing the newest kernels 3.19, but doesn't make any difference.

When typing xinput in command line, synaptic trackpad doesn't appear on list.

Lenovo G570
Ubuntu 14.04
---
ApportVersion: 2.14.7-0ubuntu8.2
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.10
InstallationDate: Installed on 2014-06-19 (266 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
Package: linux (not installed)
Tags: utopic
Uname: Linux 3.18.9-031809-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom davfs2 dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ApportVersion: 2.14.7-0ubuntu8.2
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.10
InstallationDate: Installed on 2014-06-19 (266 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
Package: linux (not installed)
Tags: utopic
Uname: Linux 3.18.9-031809-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom davfs2 dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ApportVersion: 2.14.7-0ubuntu8.3
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.10
InstallationDate: Installed on 2014-06-19 (300 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
Package: linux (not installed)
Tags: utopic
Uname: Linux 3.18.9-031809-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom davfs2 dialout dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Ignacio (rockernaxo) wrote : ProcEnviron.txt

apport information

tags: added: apport-collected utopic
description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1431852

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Ignacio (rockernaxo) wrote : ProcEnviron.txt

apport information

description: updated
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in linux (Ubuntu):
importance: Undecided → High
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.0 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.0-rc4-vivid/

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Ignacio (rockernaxo) wrote :

kernel-fixed-upstream

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Ignacio, could you please boot into the default Ubuntu kernel (not a mainline one) and then execute the following in a terminal:
apport-collect 1431852

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Ignacio (rockernaxo) wrote :

apport information

description: updated
Revision history for this message
penalvch (penalvch) wrote :

Ignacio, could you please boot into the original Ubuntu kernel ******not a mainline one****** and then execute the following in a terminal:
apport-collect 1431852

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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