[Dell Inc. Latitude E5440] suspend/resume failure

[Oded Arbel]

After some time in sleep mode, the laptop turns off completely and the session lost with all program crashed.

When the laptop starts again, I have to log in to a new session.

This may be related to the fact that the laptop dual-boots Windows 8.1 pro that is configured to hybrid sleep (sleep for a pre-determined time than hibernate), though the length of time it takes to turn off does not seem constant - it may take an hour or several.

ProblemType: KernelOops
DistroRelease: Ubuntu 15.04
Package: linux-image-3.18.0-13-generic 3.18.0-13.14
ProcVersionSignature: Ubuntu 3.18.0-13.14-generic 3.18.5
Uname: Linux 3.18.0-13-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.16.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: odeda 3163 F.... pulseaudio
 /dev/snd/controlC0: odeda 3163 F.... pulseaudio
CRDA:
 country IL: DFS-UNSET
  (2402 - 2482 @ 40), (N/A, 20), (N/A)
  (5150 - 5250 @ 40), (N/A, 23), (N/A), NO-OUTDOOR
  (5250 - 5350 @ 40), (N/A, 23), (0 ms), NO-OUTDOOR, DFS
Date: Mon Feb 16 10:31:06 2015
DuplicateSignature: suspend/resume:Dell Inc. Latitude E5440:A06
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=24405171-f0ac-4b13-817a-068a95eb189c
InstallationDate: Installed on 2015-01-09 (37 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20150109)
InterpreterPath: /usr/bin/python3.4
MachineType: Dell Inc. Latitude E5440
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.18.0-13-generic root=UUID=459f4711-4cd2-4fa9-a676-67ce56f74979 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.18.0-13-generic N/A
 linux-backports-modules-3.18.0-13-generic N/A
 linux-firmware 1.141
SourcePackage: linux
Title: [Dell Inc. Latitude E5440] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 05/01/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 08RCYC
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd05/01/2014:svnDellInc.:pnLatitudeE5440:pvr01:rvnDellInc.:rn08RCYC:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E5440
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-vivid/

[Oded Arbel (oded-geek)]

I've tried running the mainline 3.19, and it exhibits the same problem - though when the system comes up after a failed sleep, the error reporter says that I can't report problems with mainline kernels and opens up the kernel bug tracker :-)

[Oded Arbel (oded-geek)]

This seems to be a firmware / hardware issue with Dell Laptops - the BIOS reports "ASF2 force off" events when these shutdown happens, which is a problem experienced by many other Dell customers, as can be seen here - http://en.community.dell.com/support-forums/laptop/f/3518/t/19612919 - and several other Dell community forum posts.

I've closed this ticket as invalid.

[kako (pablitok)]

I know this is an old bug but i don't know if I should open another or not...
I have a Dell E5999 running Ubuntu 16.04 with Mainline kernel 4.7.5-040705-generic and I'm facing the same issue but with some extra stuff: if I connect my headphones when I'm in ubuntu, the pc shuts down and in bios log i get the "ASF2 force off" msg. This only happens if the charger is not connected and only happens in ubuntu, windows works fine.
I don't know I shoult attach more info, please tell me if is needed.
Thanks