cups server does not start at boottime randomly

Bug #1418427 reported by Martin Vysny
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

cups daemon randomly fails to start on system boot, manually typing sudo service cups restart helps. This tends to freeze Eclipse in function which enumerates printers; also the Ubuntu System Settings / Printers dialog reports that it cannot connect to the cups service.
I have tried to look into /var/log/cups/ but there is nothing important: error_log is empty, error_log.1 contains old logs from 2014;

access_log contains current log messages, but no errors:

$ cat access_log
localhost - - [05/Feb/2015:10:36:49 +0100] "POST / HTTP/1.1" 200 276 Create-Printer-Subscriptions successful-ok
localhost - - [05/Feb/2015:10:37:17 +0100] "POST / HTTP/1.1" 200 155 Cancel-Subscription successful-ok
localhost - - [05/Feb/2015:10:42:03 +0100] "POST / HTTP/1.1" 200 276 Create-Printer-Subscriptions successful-ok
localhost - - [05/Feb/2015:10:42:12 +0100] "POST / HTTP/1.1" 200 155 Cancel-Subscription successful-ok

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: cups 1.7.5-3ubuntu2
ProcVersionSignature: Ubuntu 3.16.0-30.40-generic 3.16.7-ckt3
Uname: Linux 3.16.0-30-generic x86_64
ApportVersion: 2.14.7-0ubuntu8.1
Architecture: amd64
CupsErrorLog:

CurrentDesktop: Unity
Date: Thu Feb 5 10:39:44 2015
InstallationDate: Installed on 2013-10-14 (478 days ago)
InstallationMedia: Ubuntu-Server 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
Lpstat: device for Hewlett-Packard-HP-LaserJet-4100-Series: hp:/net/HP_LaserJet_4100_Series?ip=10.240.100.119
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Hewlett-Packard-HP-LaserJet-4100-Series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-4100-Series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-30-generic root=/dev/mapper/vg--rei-lv--root ro nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw
SourcePackage: cups
UpgradeStatus: Upgraded to utopic on 2014-10-17 (110 days ago)
dmi.bios.date: 08/14/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2204
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8Z77-V LX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2204:bd08/14/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8Z77-VLX:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Martin Vysny (vyzivus) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Please attach the error_log of a failed CUPS startup attempt. See "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems.

Changed in cups (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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