Synaptics trackpad not recognized

Bug #1416865 reported by Julio Rojas
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I just updated my distro to Unique on my Dell XPS 13 Developer Edition and the trackpad was not recognized. Followed this link instructions:
https://wiki.ubuntu.com/DebuggingTouchpadDetection
---
ApportVersion: 2.14.7-0ubuntu8.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jcr 3044 F.... pulseaudio
 /dev/snd/controlC1: jcr 3044 F.... pulseaudio
CurrentDesktop: Unity
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-precise-amd64-20130203-1
DistroRelease: Ubuntu 14.10
InstallationDate: Installed on 2013-12-13 (415 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50
MachineType: Dell Inc. XPS13 9333
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-30-generic root=UUID=62342c8a-4ffe-44cc-b168-6eb385fa946d ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-30.40-generic 3.16.7-ckt3
Tags: utopic
Uname: Linux 3.16.0-30-generic x86_64
UpgradeStatus: Upgraded to utopic on 2015-02-01 (0 days ago)
UserGroups: libvirtd sudo
WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 12/11/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0GFTRT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/11/2013:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0GFTRT:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: XPS13 9333
dmi.sys.vendor: Dell Inc.

Revision history for this message
Julio Rojas (jcredberry) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1416865

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Julio Rojas (jcredberry) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected utopic
description: updated
Revision history for this message
Julio Rojas (jcredberry) wrote : CRDA.txt

apport information

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Julio Rojas (jcredberry) wrote : HookError_source_linux.txt

apport information

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Julio Rojas (jcredberry) wrote : IwConfig.txt

apport information

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Julio Rojas (jcredberry) wrote : Lspci.txt

apport information

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Julio Rojas (jcredberry) wrote : Lsusb.txt

apport information

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Julio Rojas (jcredberry) wrote : ProcCpuinfo.txt

apport information

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Julio Rojas (jcredberry) wrote : ProcEnviron.txt

apport information

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Julio Rojas (jcredberry) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Julio Rojas (jcredberry) wrote : ProcModules.txt

apport information

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Julio Rojas (jcredberry) wrote : PulseList.txt

apport information

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Julio Rojas (jcredberry) wrote : RfKill.txt

apport information

Revision history for this message
Julio Rojas (jcredberry) wrote : UdevDb.txt

apport information

Revision history for this message
Julio Rojas (jcredberry) wrote : UdevLog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Julio Rojas (jcredberry) wrote :

Solved. Had to remove i2c_hid from /etc/modprobe.d/blacklist.conf .

Changed in linux (Ubuntu):
status: Confirmed → Invalid
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