Click and draw of certain links results in double mouse pointer

Bug #1414778 reported by Jens Herrmann
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Invalid
Low
Unassigned

Bug Description

1. Open www.efneo.com/en/hub/ with Firefox (35.0)
2. At the bottom there is a circle with a mouse pictogram and an animated arrow. Click on it with your left mouse button, draw it a couple of cm and release the button. Now you should have a double mouse pointer with parts of the circle and mouse pictogram. Here it looks like this: http://img3.fotos-hochladen.net/uploads/doublemousepohna02kloqg.jpg
3. While both of the visible mouse pointers are somewhat distorted the left one is fully functional, also in other applications. (except on one of the systems I tested, where the mouse pointer went back no normal when closing Firefox)

I tried to reproduce this on 3 notebooks with Xubuntu and succeded on all of them. I also noticed that while I can see the strange mouse pointer on the screen I was not able to capture it with xfce4-screenshooter. In the captured picture the mouse pointer always looks normal.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: firefox 35.0+build3-0ubuntu0.14.10.2
ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
Uname: Linux 3.16.0-29-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.7-0ubuntu8.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jens 2464 F.... pulseaudio
 /dev/snd/controlC0: jens 2464 F.... pulseaudio
BuildID: 20150112203438
Channel: Unavailable
Date: Mon Jan 26 21:05:56 2015
EcryptfsInUse: Yes
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2014-12-29 (28 days ago)
InstallationMedia: Xubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
IpRoute:
 default via 192.168.2.1 dev wlan0 proto static
 192.168.2.0/24 dev wlan0 proto kernel scope link src 192.168.2.108 metric 9
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-35f0f403-581d-46ab-a144-c6a462150117
Plugins:
 Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
 Shockwave Flash - [HomeDir]/.mozilla/plugins/libflashplayer.so
PrefSources:
 prefs.js
 [Profile]/extensions/{a7c6cf7f-112c-4500-a7ea-39801a327e5f}/defaults/preferences/fireftp.js
 [Profile]/<email address hidden>/defaults/preferences/preferences.js
Profiles: Profile0 (Default) - LastVersion=35.0/20150112203438 (In use)
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
RunningIncompatibleAddons: False
SourcePackage: firefox
SubmittedCrashIDs: bp-35f0f403-581d-46ab-a144-c6a462150117
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/12/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: 6FET93WW (3.23 )
dmi.board.name: 2089A22
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr6FET93WW(3.23):bd10/12/2012:svnLENOVO:pn2089A22:pvrThinkPadT500:rvnLENOVO:rn2089A22:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 2089A22
dmi.product.version: ThinkPad T500
dmi.sys.vendor: LENOVO

Revision history for this message
Jens Herrmann (bugs-u) wrote :
Revision history for this message
mark (powerofslack) wrote :

This appears to potentially be the same bug as https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1393169.

As mentioned there, I have the same problem in Utopic AMD64 with MATE 1.8.1; this began immediately on my upgrade from Trusty to Utopic and continues to the present. I have a double mouse pointer appear intermittently during web browsing (Firefos 35.0.1), often when click-dragging a link to open in new tab, and then it persists. Although two pointers are visible only the left pointer is active. If I log out and back in, the single mouse pointer is restored.

This is a Lenovo IdeaPad Y510P with the latest BIOS, and I am fully updated on Utopic AMD64 with no broken packages etc.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Jens Herrmann, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg 1414778

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

As well, given the information from the prior release is already available, testing a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

tags: added: latest-bios-3.23
affects: firefox (Ubuntu) → xorg (Ubuntu)
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Jens Herrmann (bugs-u) wrote :

This is strange, I remember having answered this weeks ago and had also received a reply of yours. I was not able to reproduce the bug in 15.04. and you wrote this would likely not be fixed in 14.10. except I manage to convince the developers of its importance.

Revision history for this message
penalvch (penalvch) wrote :

Jens Herrmann, regarding this bug report, no such conversation occurred. Are you referring to another bug report? If so, which on precisely?

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
Revision history for this message
penalvch (penalvch) wrote :

Jens Herrmann, following up on https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1414778/comments/7 , given this issue is not reproducible in 15.04, would you need a backport to a release prior to Vivid, or may this be closed as Status Invalid?

Revision history for this message
Jens Herrmann (bugs-u) wrote :

I am still not able to reproduce this. As far as I am concerned this bug can be closed.

Revision history for this message
penalvch (penalvch) wrote :

Jens Herrmann, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1414778/comments/10 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in xorg (Ubuntu):
status: Expired → Invalid
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