Asus bu401la-cz084g laptop reboot instead of shutting down

[Paul Bonijol]

Instead of shutdown, My asus bu401la-cz084g reboots in xubuntu 14.10 x86_64. Both graphical environment and command line lead to this. Passing acpi=noirq or acpi=force seems to work, but then keyboard and touchpad won't work.

---
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: paul 2445 F.... pulseaudio
 /dev/snd/controlC1: paul 2445 F.... pulseaudio
CurrentDesktop: XFCE
DistroRelease: Ubuntu 14.10
HibernationDevice: RESUME=UUID=e26007eb-80d2-4bcd-a480-48aeb34ae724
InstallationDate: Installed on 2015-01-14 (5 days ago)
InstallationMedia: Xubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: ASUSTeK COMPUTER INC. BU401LA
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-29-generic root=UUID=346f705b-6cf1-48f9-9ada-4938f92730b8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-29-generic N/A
 linux-backports-modules-3.16.0-29-generic N/A
 linux-firmware 1.138.1
Tags: utopic
Uname: Linux 3.16.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/03/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: BU401LA.208
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: BU401LA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrBU401LA.208:bd04/03/2014:svnASUSTeKCOMPUTERINC.:pnBU401LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnBU401LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: BU401LA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Paul Bonijol (paul-bnjl)]

Correction : acpi=no, acpi=force and acpi=noirq change nothing and block the keyboard and the touchpad.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1412536/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1412536

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Paul Bonijol (paul-bnjl)]

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[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-rc5-vivid/

[Paul Bonijol (paul-bnjl)]

Latest upstream kernel (3.19.0-031900rc5-generic) didn't fix the problem.

[Paul Bonijol (paul-bnjl)]

Unfortunately it seems that the latest BIOS available is not compatible
with my laptop (at least easyflash complaint about it and won't flash).
dmidecode report this :
BU401LA.208
04/03/2014

Le 27/01/2015 12:58, Christopher M. Penalver a écrit :
> Paul Bonijol, as per http://www.service.asus.com/#!downloads/c1wax an update to your computer's buggy and outdated BIOS is available (209). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status Confirmed.
>
> Thank you for your understanding.
>
> ** Tags removed: laptop reboot shutdown
> ** Tags added: bios-outdated-209
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>

[penalvch (penalvch)]

Paul Bonijol, could you please test the latest mainline kernel 3.19-rc6 and advise to the results?

[Paul Bonijol (paul-bnjl)]

Bug still present with 3.19.0-031900rc6-generic.

Le 28/01/2015 03:25, Christopher M. Penalver a écrit :
> Paul Bonijol, could you please test the latest mainline kernel 3.19-rc6
> and advise to the results?
>
> ** Tags removed: bios-outdated-209
> ** Tags added: latest-bios-208
>

[penalvch (penalvch)]

Paul Bonijol, did this problem not occur in a release prior to Utopic?

[Paul Bonijol (paul-bnjl)]

Le 28/01/2015 09:48, Christopher M. Penalver a écrit :
> Paul Bonijol, did this problem not occur in a release prior to Utopic?
>
No idea. This one is brand new, no installation of a previous version
was made.

[Paul Bonijol (paul-bnjl)]

apport information

[Paul Bonijol (paul-bnjl)]

Kernel 3.19.0-031900rc6-generic doesn't fix the bug.

[penalvch (penalvch)]

Paul Bonijol, just to advise, you don't have to apport-collect further unless specifically asked to do so.

Despite this, did this problem not occur in a release prior to Utopic?

[Paul Bonijol (paul-bnjl)]

The laptop is new : utopic is the first ubuntu version installed on it.

[penalvch (penalvch)]

Paul Bonijol, for regression testing purposes, could you please test Trusty (live environment is fine) via http://releases.ubuntu.com/trusty/ and advise to the results?

As well, could you please test the latest mainline kernel via 3.19-rc7 and advise to the results?

[Paul Bonijol (paul-bnjl)]

Same problem with 3.19 rc7 and the latest 3.19 (3.19.0-031900-generic).

I will try to test with a liveCD (on usb) when I have time.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Paul Bonijol (paul-bnjl)]

Seems to be fixed in ubuntu 15.10 (at least for me). :)

[penalvch (penalvch)]

Paul Bonijol, this bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.