keyboard and mouse doesn't respond after booting

[mchenier]

I'm using Ubuntu 14.04. Randomly after boot the keyboard and mouse doesn't respond after boot. The only way to restart the computer is by the power button. My system is up to date.

Thanks
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ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: suzanne 2047 F.... pulseaudio
 /dev/snd/controlC2: suzanne 2047 F.... pulseaudio
 /dev/snd/controlC1: suzanne 2047 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=51fedeff-4e2c-40a7-8f4d-80c9201b3cad
InstallationDate: Installed on 2015-01-07 (8 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Inspiron 3847
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-44-generic root=UUID=2a9f33c1-9090-4232-8632-89cf49925161 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-44-generic N/A
 linux-backports-modules-3.13.0-44-generic N/A
 linux-firmware 1.127.11
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: yes
  Hard blocked: no
Tags: trusty
Uname: Linux 3.13.0-44-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/03/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 088DT1
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd04/03/2014:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 3847
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1411469

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[mchenier (mchenier1)]

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[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-rc4-vivid/

[mchenier (mchenier1)]

''Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?''

It was a fresh install with Ubuntu 14.04.1

''Would it be possible for you to test the latest upstream kernel?''

I'll try to do that and let you know.

[mchenier (mchenier1)]

I have some problems, I'm trying to configure the kernel linux-headers-3.19.0-031900rc4-generic but there is a dependency problem: It says that the linux-headers-3.19.0-031900rc4 is not install....??? Don't know what to do whit that.

dpkg: des problèmes de dépendances empêchent la configuration de linux-headers-3.19.0-031900rc4-generic :
 linux-headers-3.19.0-031900rc4-generic dépend de linux-headers-3.19.0-031900rc4 ; cependant :
  Le paquet linux-headers-3.19.0-031900rc4 n'est pas installé.

[mchenier (mchenier1)]

Ok, I installed the new kernel and reboot Ubuntu. I'll wait couple of days to see if the problem go away...

[mchenier (mchenier1)]

Everything seem ok now. Can I keep the new kernel?

[penalvch (penalvch)]

mchenier, the next step is to fully reverse commit bisect from kernel 3.13 to 3.19-rc4 in order to identify the last bad commit, followed immediately by the first good one. Once this commit has been identified, then it may be reviewed as a candidate for backporting into your release. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[mchenier (mchenier1)]

''Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?''

Don't understand how to do that. I have to intall every kernel from 3.19 to 3.13 and test it to see if the problem come back?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]