Ubuntu
xorg package

Unity/compiz freeze but mouse still moves

Bug #1408038 reported by Daniel Manley on 2015-01-06

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Expired	Low	Unassigned

Bug Description

random lockups where the mouse still works. fiddling with tty1 has mixed results -- killall on compiz to avoid a hard reboot would work for a bit, but after a couple of hits of that, things just went weird in the way of it just giving me the stock orange background image, or performing very slowly. I switched from firefox usage to chrome and that seemed to help. the last day I was using firefox, this lockup happened 3 times in one morning. normally after my screen sleeps from inactivity. but sometimes while I'm actively using the laptop. after 5 days of no issues in using chrome, it happened again. I've downloaded the compiz config app and disabled animations. hoping that will avoid the problem.

perhaps similar to bug 339982

Acer E1-510-2827
Linux danwork 3.16.0-28-generic #38-Ubuntu SMP Fri Dec 12 17:37:40 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: xorg 1:7.7+7ubuntu2
ProcVersionSignature: Ubuntu 3.16.0-28.38-generic 3.16.7-ckt1
Uname: Linux 3.16.0-28-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Tue Jan 6 12:22:43 2015
DistUpgraded: Fresh install
DistroCodename: utopic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display [8086:0f31] (rev 0c) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:0845]
InstallationDate: Installed on 2014-12-05 (31 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: Acer E1-510
ProcEnviron:
LANGUAGE=en_CA:en
TERM=xterm
PATH=(custom, no user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-28-generic.efi.signed root=/dev/mapper/fedora-root ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/25/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.05
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: E1-510
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.05:bd12/25/2013:svnAcer:pnE1-510:pvrV0.07:rvnAcer:rnE1-510:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: E1-510
dmi.product.version: V0.07
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.0-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.0-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Tue Jan 6 10:23:57 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 1072
vendor LGD
xserver.version: 2:1.16.0-1ubuntu1.2
---
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
DistUpgraded: Fresh install
DistroCodename: utopic
DistroRelease: Ubuntu 14.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display [8086:0f31] (rev 0c) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:0845]
InstallationDate: Installed on 2014-12-05 (31 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: Acer E1-510
Package: xorg 1:7.7+7ubuntu2
PackageArchitecture: amd64
ProcEnviron:
LANGUAGE=en_CA:en
TERM=linux
PATH=(custom, no user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-28-generic.efi.signed root=/dev/mapper/fedora-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-28.38-generic 3.16.7-ckt1
Tags: utopic ubuntu
Uname: Linux 3.16.0-28-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 12/25/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.05
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: E1-510
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.05:bd12/25/2013:svnAcer:pnE1-510:pvrV0.07:rvnAcer:rnE1-510:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: E1-510
dmi.product.version: V0.07
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.0-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.0-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Tue Jan 6 10:23:57 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 1072
vendor LGD
xserver.version: 2:1.16.0-1ubuntu1.2

See original description

Tags:

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06:

BootDmesg.txt Edit (58.5 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (335 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (2.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.1 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (13.6 KiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (45.7 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (977 bytes, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (6.3 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (6.9 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (4.6 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (20.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (377 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (144.1 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (344.1 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (605 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (24.5 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (24.9 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (9.8 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (6.8 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (461 bytes, text/plain; charset="utf-8")

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06:

I'm a software developer doing dev on my laptop. I'm pretty techie and handle some decently complicated instructions. let me know if more info is required.

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06: BootDmesg.txt

BootDmesg.txt Edit (58.5 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06: ProcModules.txt

#17

ProcModules.txt Edit (5.1 KiB, text/plain)

apport information

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06: UdevDb.txt

#18

UdevDb.txt Edit (144.1 KiB, text/plain)

apport information

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06: UdevLog.txt

#19

UdevLog.txt Edit (344.1 KiB, text/plain)

apport information

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06: XorgLog.txt

#20

XorgLog.txt Edit (26.0 KiB, text/plain)

apport information

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06: XorgLogOld.txt

#21

XorgLogOld.txt Edit (24.9 KiB, text/plain)

apport information

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06: xserver.devices.txt

#22

xserver.devices.txt Edit (461 bytes, text/plain)

apport information

Revision history for this message

penalvch (penalvch) wrote on 2015-01-06:

#23

Daniel Manley, thank you for reporting this and helping make Ubuntu better. As per http://us.acer.com/ac/en/US/content/drivers an update to your computer's buggy and outdated BIOS is available (2.11). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

tags:	added: bios-outdated-2.11 removed: apport-collected
Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Daniel Manley (i-daniel-l) wrote on 2015-01-06:

#24

Just happened again. Ran apport-collect. In the middle of running gpg --gen-key in a terminal window and going random things, including typing sentences into the terminal.

Revision history for this message

penalvch (penalvch) wrote on 2015-01-06:

#25

Daniel Manley, given that this information was collected when you first reported this, you wouldn't have to run apport-collect any further.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-03-08:

#26

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status:	Incomplete → Expired

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Unity/compiz freeze but mouse still moves

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