ProblemType: KernelOops BUG: soft lockup - CPU#3 stuck for 22s! [kworker/3:1:193]

Bug #1404766 reported by SHI XUDONG
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

ProblemType: KernelOops
Annotation: Your system might become unstable now and might need to be restarted.
Date: Mon Dec 15 08:36:56 2014
Failure: oops
OopsText:
 [214499.078279] BUG: soft lockup - CPU#3 stuck for 22s! [kworker/3:1:193]
 [214499.078283] Modules linked in: pci_stub vboxpci(OF) vboxnetadp(OF) vboxnetflt(OF) vboxdrv(OF) rfcomm bnep bluetooth snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_page_alloc parport_pc snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq snd_seq_device snd_timer ppdev snd dcdbas intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp lp parport kvm_intel kvm crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 lrw gf128mul glue_helper ablk_helper cryptd nouveau psmouse serio_raw mxm_wmi wmi lpc_ich ttm drm_kms_helper soundcore drm mei_me mei i2c_algo_bit video mac_hid hid_generic usbhid hid ahci libahci e1000e ptp pps_core
 [214499.078337] CPU: 3 PID: 193 Comm: kworker/3:1 Tainted: GF W O 3.13.0-24-generic #46-Ubuntu
 [214499.078340] Hardware name: Dell Inc. OptiPlex 990/06D7TR, BIOS A11 12/30/2011
 [214499.078345] Workqueue: events __net_random_once_deferred
 [214499.078348] task: ffff880221e15fc0 ti: ffff88021dbc0000 task.ti: ffff88021dbc0000
 [214499.078350] RIP: 0010:[<ffffffff810dbc3e>] [<ffffffff810dbc3e>] smp_call_function_many+0x26e/0x2d0
 [214499.078356] RSP: 0018:ffff88021dbc1c98 EFLAGS: 00000202
 [214499.078358] RAX: 0000000000000000 RBX: ffffffff81d12600 RCX: ffff88022dc182f0
 [214499.078360] RDX: 0000000000000000 RSI: 0000000000000100 RDI: 0000000000000000
 [214499.078362] RBP: ffff88021dbc1ce8 R08: ffff88022dc74f48 R09: 0000000000000004
 [214499.078364] R10: ffff88022dc74f48 R11: 0000000000000005 R12: 0000010000000003
 [214499.078366] R13: 000000000000dde0 R14: 000000fc00000000 R15: 0000000000000296
 [214499.078369] FS: 0000000000000000(0000) GS:ffff88022dc60000(0000) knlGS:0000000000000000
 [214499.078371] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
 [214499.078374] CR2: 00000b0aa39ab000 CR3: 0000000001c0e000 CR4: 00000000000407e0
 [214499.078375] Stack:
 [214499.078377] ffff88022dc74f68 0000000000014f00 0000000000000000 ffffffff8101a170
 [214499.078382] 0000010000000001 ffffffff816dbb77 ffffffff8101a170 0000000000000000
 [214499.078386] ffffffff816dbb78 0000000000000000 ffff88021dbc1d10 ffffffff810dbdfd
 [214499.078390] Call Trace:

Package: linux-image-3.13.0-24-generic 3.13.0-24.46
SourcePackage: linux
Tags: kernel-oops
Uname: Linux 3.13.0-24-generic x86_64
---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: shixudongleo 1974 F.... pulseaudio
 /dev/snd/controlC0: shixudongleo 1974 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=89aa0147-0134-49e4-9eff-8fc7aeb26e46
InstallationDate: Installed on 2014-11-21 (30 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: Dell Inc. OptiPlex 990
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-24-generic root=UUID=8c549dcf-7cbd-4d86-bf29-3e5a8e3dce0c ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic N/A
 linux-firmware 1.127
RfKill:

Tags: trusty
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/30/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 06D7TR
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd12/30/2011:svnDellInc.:pnOptiPlex990:pvr01:rvnDellInc.:rn06D7TR:rvrA02:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 990
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: shixudongleo 1743 F.... pulseaudio
 /dev/snd/controlC0: shixudongleo 1743 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=89aa0147-0134-49e4-9eff-8fc7aeb26e46
InstallationDate: Installed on 2015-01-17 (0 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: Dell Inc. OptiPlex 990
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-24-generic root=UUID=8c549dcf-7cbd-4d86-bf29-3e5a8e3dce0c ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic N/A
 linux-firmware 1.127
RfKill:

Tags: trusty
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/24/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A18
dmi.board.name: 06D7TR
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA18:bd09/24/2013:svnDellInc.:pnOptiPlex990:pvr01:rvnDellInc.:rn06D7TR:rvrA02:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 990
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1404766

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: trusty
Revision history for this message
SHI XUDONG (shixudongleo) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
SHI XUDONG (shixudongleo) wrote : BootDmesg.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : CRDA.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : Lspci.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : Lsusb.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcEnviron.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcModules.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : PulseList.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : UdevDb.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : UdevLog.txt

apport information

description: updated
Revision history for this message
SHI XUDONG (shixudongleo) wrote : AlsaInfo.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : BootDmesg.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : CRDA.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : Lspci.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : WifiSyslog.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : Lsusb.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcEnviron.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcModules.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : PulseList.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : UdevDb.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : UdevLog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
SHI XUDONG (shixudongleo) wrote : WifiSyslog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

SHI XUDONG, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/19/product-support/product/optiplex-990/drivers an update to your computer's buggy and outdated BIOS is available (A18). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

description: updated
tags: added: bios-outdated-a18
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
SHI XUDONG (shixudongleo) wrote :

Hi,

I have updated the BIOS accordingly to A18.
But the system crashed sometimes.

Her is the result of applying cmd:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

A18
09/24/2013

Can you tell me what to do next?

Thank you.

description: updated
Revision history for this message
SHI XUDONG (shixudongleo) wrote : AlsaInfo.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : BootDmesg.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : CRDA.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : Lspci.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : Lsusb.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcEnviron.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : ProcModules.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : PulseList.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : UdevDb.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : UdevLog.txt

apport information

Revision history for this message
SHI XUDONG (shixudongleo) wrote : WifiSyslog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

SHI XUDONG, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.19-rc4

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-a18
removed: bios-outdated-a18
Changed in linux (Ubuntu):
importance: Low → Medium
Revision history for this message
penalvch (penalvch) wrote :

SHI XUDONG, also you do not need to apport-collect further unless specifically asked to do so.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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