USB3 stop working after some seconds of usage

[enboig]

On trusty I plug a pendrive to my USB3 and try copying a big file. After less than a minute the drive files.

This pendrive work ok on any usb2 port on the same computer.

The USB is:
03:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 04)

And firmware is updated to latest version (F402103FWUP1.zip).

Device works ok on windows7
---
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: enboig 4822 F.... pulseaudio
CurrentDesktop: XFCE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=fa9503c7-f10a-4fd4-8271-0e0addafd187
InstallationDate: Installed on 2014-05-28 (204 days ago)
InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
MachineType: Dell Inc. Dell System Inspiron N7110
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-28-generic root=UUID=99fe56aa-a628-44cc-b470-bbc1d5032101 ro quiet splash intel_pstate=disable
ProcVersionSignature: Ubuntu 3.16.0-28.38~14.04.1-generic 3.16.7-ckt1
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-28-generic N/A
 linux-backports-modules-3.16.0-28-generic N/A
 linux-firmware 1.127.10
Tags: trusty
Uname: Linux 3.16.0-28-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo tty www-data
_MarkForUpload: True
dmi.bios.date: 09/05/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A13
dmi.board.name: 0FRK44
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA13:bd09/05/2012:svnDellInc.:pnDellSystemInspironN7110:pvr:rvnDellInc.:rn0FRK44:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System Inspiron N7110
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1404036

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[enboig (enboig)]

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[enboig (enboig)]

One odd thing, system won't boot if "anything" plugged at USB3 port, no problem with USB2 ports.

Anything means pendrive, mouse, etc...

[enboig (enboig)]

Removing nvidia and activating intel graphics (optimus card); and adding "acpi=off" boots with mouse connected to USB3, but as soon as I connect a pendrive usb3 dies.

Keyboard goes a little crazy repeating keystrokes (I don't know if this is related to acpi=off).

[penalvch (penalvch)]

enboig, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.19-rc1

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[enboig (enboig)]

using trusty. Installing kernels above 3.16 give warnings with nvidia and virtualbox kernel modules, using intel card I can boot the system without problems.

I also see warnings about missing realtek firmware but this shouldn't affect usb3

[enboig (enboig)]

I tested with kernel 3.19-rc2 plugging a usb3 usb drive an a usb3 network adapter and usb dies after some minutes.

[penalvch (penalvch)]

enboig, the issue you are reporting is an upstream one. Could you please report this problem to the appropriate mailing list (linux-usb) by following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked via http://vger.kernel.org/vger-lists.html . It can take a day for the new e-mail to show up in the respective archive.

Thank you for your understanding.