Touchpad elantech on Fujitsu E554 doesn't work at all

[Vincent Jaubert]

The touchpad on my brand new Fujitsu E554 doesn't work. Nothing work.

xinput list report (partial output only).

Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ USB Optical Mouse id=12 [slave pointer (2)]
⎜ ↳ ETPS/2 Elantech Touchpad id=14 [slave pointer (2)]

The "pointer" is the trackpoint (which doesn't work either)
Usb optical mouse is the mouse i added as a replacement
ETPS/2 Elantech Touchpad is the non working touchpad.

In dmesg i get

[ 347.473934] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 347.473942] psmouse serio2: issuing reconnect request

This is ubuntu 3.16.0-28 generic (utopic) on AMD 64.

I have tried with 3.17, same result.

I have tried to install 3.18rc2 but my laptop won't boot. I will try from source.

The touchpad is working correctly under Windows 7. I have flashed the bios.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-28-generic 3.16.0-28.37
ProcVersionSignature: Ubuntu 3.16.0-28.37-generic 3.16.7-ckt1
Uname: Linux 3.16.0-28-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: vincent 2244 F.... pulseaudio
 /dev/snd/controlC0: vincent 2244 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Dec 14 15:00:22 2014
HibernationDevice: RESUME=UUID=fdb3c54c-48f0-4668-a826-b4ae39dd359a
InstallationDate: Installed on 2014-12-14 (0 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: FUJITSU LIFEBOOK E554
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-28-generic root=UUID=f9bbd277-cae6-45f3-971f-fb96ea58fd71 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-28-generic N/A
 linux-backports-modules-3.16.0-28-generic N/A
 linux-firmware 1.138
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/17/2014
dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
dmi.bios.version: Version 1.05
dmi.board.name: FJNB281
dmi.board.vendor: FUJITSU
dmi.board.version: E2
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU
dmi.chassis.version: LIFEBOOK E554
dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvrVersion1.05:bd11/17/2014:svnFUJITSU:pnLIFEBOOKE554:pvr10601583232:rvnFUJITSU:rnFJNB281:rvrE2:cvnFUJITSU:ct10:cvrLIFEBOOKE554:
dmi.product.name: LIFEBOOK E554
dmi.product.version: 10601583232
dmi.sys.vendor: FUJITSU

[Brad Figg (brad-figg)]

This change was made by a bot.

[Vincent Jaubert (0-contact-7)]

I tried with kernel 3.18 from kernel.org, still doesn't work (although the trackpoint is not recognized).
Should i fill a bug report at kernel.org ?

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[Vincent Jaubert (0-contact-7)]

Bug reported https://bugzilla.kernel.org/show_bug.cgi?id=52551

[VJaubert (vjaubert)]

On Sat, Dec 27, 2014 at 3:04 PM, Christopher M. Penalver
<email address hidden> wrote:
> Vincent Jaubert, just to advise, bugzilla is not reporting a problem
> upstream, as it's considered legacy, upstream doesn't even look at it,
> and it's the wrong venue for your problem. As well, nowhere in the
> instructions provided in #4 did it say to even post there, nor were the
> hardware reporting instructions followed.

Dear Sir,
i have made the report BEFORE receiving the instructions.
I completed it aftewards.
Anyway, i have reported the bug to the linux input mailing list ten days ago.
You can find the report here :
http://www.spinics.net/lists/linux-input/msg35262.html

Thank you for your kind words and understanding.

Regards.

[Dennis Scheffler (dennis-scheffler)]

I've the same Laptop, an Fujitsu E554 and the same Problem(s).
I'm on Ubuntu 12.04 AMD64. Till Kernel 3.8.0* the Tochpad works, but without the right Mousebutton.

This Site helps me:
http://superuser.com/questions/619582/right-elantech-touchpad-button-not-working-in-linux

Now I'm on Kernel 3.13.0-44 and all works!

[Vincent Jaubert (0-contact-7)]

Dennis, if you did "modprobe psmouse", you didn't really fix the problem, you just force the kernel to load the generic driver instead.
All advanced (and not so advanced) features are lost.

[Vincent Jaubert (0-contact-7)]

The patch to enable this touchpad on E554 and E544 has been pulled upstream yesterday by Linus. This will be in 3.9.

[Mau (maugarta-cc)]

Hi,
I've a Fujitjsu E544 with ETPS/2 Elantech Touchpad.
I've tried Ubuntu 14.04 LTS and ubuntu 14.10, and touchpad doesn't work fine, no keyboard in both ubuntu releases.

xinput -list
  ETPS/2 Elantech Touchpad

The problem has been solved in kernel v3.19-vivid
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-vivid/

For the latest generic kernel image of the release (14.04 and 14.10) also works for me this patch:
http://superuser.com/questions/619582/right-elantech-touchpad-button-not-working-in-linux

Mau

[Dennis Scheffler (dennis-scheffler)]

@Vincent Jaubert
Where can I read the patch about to enable the touchpad? Thanks in advanced...

[Vincent Jaubert (0-contact-7)]

The patch is in 3.19

[Dennis Scheffler (dennis-scheffler)]

Hmm...I've updated to 3.19.2 and the Touchpad seems does it work. But after a few seconds the left button doesn't work anymore...only after clicking the right button and then it works for a few time. So on and so on.....

[penalvch (penalvch)]

Vincent Jaubert, to see if this is already resolved in Ubuntu, could you please test for this via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[Vincent Jaubert (0-contact-7)]

Confirmed working on latest (two days ago) image.

[penalvch (penalvch)]

Vincent Jaubert, would you need a backport to a release prior to Vivid, or may this be closed as Status Invalid?

[Vincent Jaubert (0-contact-7)]

I don't personally need a backport, but that could perhaps be useful for LTS users, i don't know Ubuntu policy about that.
The patch enable the touchpad for Fujitsu E544 and E554.

[penalvch (penalvch)]

Vincent Jaubert, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1402393/comments/16 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

[bwallum (rbw2)]

 0.708960] mousedev: PS/2 mouse device common for all mice
[ 2.325752] psmouse serio2: elantech: assuming hardware version 4 (with firmware version 0x470f00)
[ 2.360739] psmouse serio2: elantech: Synaptics capabilities query result 0x50, 0x12, 0x09.
[ 29.679419] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 29.687701] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 29.695890] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 29.704190] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 29.712464] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 29.712469] psmouse serio2: issuing reconnect request
[ 30.144205] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.152489] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.160661] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.169865] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.178870] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.178873] psmouse serio2: issuing reconnect request
[ 30.610735] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.619033] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.627282] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.635507] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.643767] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 30.643771] psmouse serio2: issuing reconnect request
[ 31.076110] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 31.084377] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 31.092577] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 31.101538] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 31.109895] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 31.109899] psmouse serio2: issuing reconnect request
lcf@lcf-LIFEBOOK-E544:~$

This is an ongoing issue,kernel 3.19.xx with Vivid fixes apparently. Vivid is unstable for me. I guess I'll just have to wait a while.

[penalvch (penalvch)]

bwallum, as this report is closed, if you have an issue in Ubuntu please file a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[bwallum (rbw2)]

Thanks Christopher, hopefully I've filed as a new bug with you subscribed but if not bug id is Bug #1446732