Screen freezes when I close the lid

[Aline Freitas]

The same description from #1385926 applies here. However, my system is Ubuntu with Unity, with a default install.

Also, the suggested workaround (choose "suspend" from menu) works too.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-26-generic 3.16.0-26.35
ProcVersionSignature: Ubuntu 3.16.0-26.35-generic 3.16.7-ckt1
Uname: Linux 3.16.0-26-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: aline 3946 F.... pulseaudio
 /dev/snd/controlC1: aline 3946 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Dec 12 01:50:19 2014
HibernationDevice: RESUME=UUID=79e6a4c6-8955-4d56-b942-90b1ba6cd5e3
InstallationDate: Installed on 2014-08-31 (102 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Hewlett-Packard HP Pavilion 14 Notebook PC
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-26-generic.efi.signed root=/dev/mapper/vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-26-generic N/A
 linux-backports-modules-3.16.0-26-generic N/A
 linux-firmware 1.138
SourcePackage: linux
UpgradeStatus: Upgraded to utopic on 2014-11-30 (11 days ago)
dmi.bios.date: 09/26/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.23
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2162
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 29.24
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.23:bd09/26/2013:svnHewlett-Packard:pnHPPavilion14NotebookPC:pvr0881100000305E10000610100:rvnHewlett-Packard:rn2162:rvr29.24:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 14 Notebook PC
dmi.product.version: 0881100000305E10000610100
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Aline Freitas, thank you for reporting this and helping make Ubuntu better. Could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

[Aline Freitas (aline-o)]

Sure,

Product number: E7J03LA
Model: 14-n40br

This is the HP page for the model specs:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03993344&cc=us&destPage=document&lang=pt&lc=en&product=6463643&tmp_docname=c04012026

Thanks!

[penalvch (penalvch)]

Aline Freitas, as per http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=6463643#N8226 an update to your BIOS is available (F.67). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

[Aline Freitas (aline-o)]

Hi, Christopher.

Updating the BIOS is becoming more tricker than it should as HP officially only supports updating it through Windows. After many attempts through USB external disks I ended resizing my partition (luks + lvm) and creating an empty one to install Windows in it. Windows 7 was not supported because of GPT, so next try is with Windows 8.1. I'll write it back when I have it done and BIOS updated.

Thanks

[Aline Freitas (aline-o)]

As HP only releases their BIOS firmware update for my model in 64bits Windows-only exe, and after many attempts to do it without installing windows (WinPE live, for example) has failed I ended formatting everything, installing windows 8, updating the BIOS and then restoring Ubuntu.

My system is working now, fortunatelly without screen freezing.

Thank you, for your help Christopher!

[penalvch (penalvch)]

Aline Freitas, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1401748/comments/7 regarding this being fixed with a BIOS update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.