need for a "show deleted items" feature within the staff client
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Evergreen |
Confirmed
|
Wishlist
|
Unassigned |
Bug Description
We get many issues reported to the PINES helpdesk where the front end staff are at a loss to explain some of the behavior of their items. The usual complaint is that an item has "fallen out of Evergreen" (or similar wording). Invariably, a direct SQL query reveals that the item was manually deleted by a staff member, but, aside from reports, which are not usually directly accessible to frontline staff, there is not a way for them to see for themselves when/by whom an item was deleted.
One suggestion might be a "show deleted items" checkbox option (defaulting to off and *not* persistent once set) in the Item Status interface so that a barcode scan would show all items, deleted or not. This option would probably require that "Is Deleted" be a default column added to the display.
The bottom line is that we're seeing multiple use cases where circulation staff need to be able to track the fate of deleted items to explain what is otherwise unexplainable.
Evergreen 2.5.1
OpenSRF 2.2
Ubuntu 12.04 LTS
PostgreSQL 9.3
Changed in evergreen: | |
importance: | Undecided → Wishlist |
Changed in evergreen: | |
status: | New → Confirmed |
tags: | added: cataloging |
tags: | added: itemstatus |
Just to add to this, if an item is checked out at the time it's deleted (which is possible if a staff user has the COPY_DELETE_ WARNING. override permission), the deleted item will show on the patron's record, but no where else in the client. This means if the item is returned without the patron present, there's no way to check it in via the checkin screen. The item can be checked in from the patron record, but staff users have no way of viewing the item to find the patron that has it checked out.
A checkin modifier to check for deleted items at checkin would make it possible to check these items in. A checkbox on the item status screen, to include deleted items would allow staff users to view the item. Ideally, staff users should also have the ability to undelete an item when appropriate.