[System manufacturer System Product Name] suspend/resume failure

Bug #1397086 reported by f(fanta)
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I had suspended the PC; when tried to resume, the PC didn't resume correctly, showing only a blinking cursor at the top-left corner of the displays; I hit CTRL+Alt+1, got prompted for a user name, provided the user name, but then the system was just stuck, not asking me for a password. After forcing a reboot with the PC power button, as soon as I logged in I got the error report below.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-25-generic 3.16.0-25.33
ProcVersionSignature: Ubuntu 3.16.0-25.33-generic 3.16.7
Uname: Linux 3.16.0-25-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
Date: Thu Nov 27 20:00:12 2014
DuplicateSignature: suspend/resume:System manufacturer System Product Name:3602
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=f8bc8e57-9bfb-4674-b612-deeea3e2695a
InstallationDate: Installed on 2014-11-25 (1 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
InterpreterPath: /usr/bin/python3.4
IwConfig:
 eth0 no wireless extensions.

 eth1 no wireless extensions.

 lo no wireless extensions.
MachineType: System manufacturer System Product Name
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-25-generic.efi.signed root=UUID=59697a1f-b9d6-4a49-9102-5738e427b363 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-25-generic N/A
 linux-backports-modules-3.16.0-25-generic N/A
 linux-firmware 1.138
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: [System manufacturer System Product Name] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 11/01/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3602
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8P67 EVO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3602:bd11/01/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8P67EVO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
f(fanta) (fanta) wrote :
tags: removed: need-duplicate-check
f(fanta) (fanta)
description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

f(fanta), thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc6

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-3602
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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