Touchpad does not work

[Hans Schaap]

Touchpad does not work in Ubuntu 14.04 LTS
It has not worked since installation. External mouse works fine.

Touchpad works on Microsoft (dual boot)

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-39-generic 3.13.0-39.66
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: charles 2208 F.... pulseaudio
 /dev/snd/controlC1: charles 2208 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Nov 19 15:11:51 2014
HibernationDevice: RESUME=UUID=928dd8b4-bbee-4aaa-bc53-43f060208140
InstallationDate: Installed on 2014-05-03 (199 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X450LN
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=b37d80a0-d27f-45b1-9e4f-6e7bd5709af3 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-39-generic N/A
 linux-backports-modules-3.13.0-39-generic N/A
 linux-firmware 1.127.8
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/16/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X450LN.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X450LN
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX450LN.204:bd01/16/2014:svnASUSTeKCOMPUTERINC.:pnX450LN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX450LN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X450LN
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.18-rc5-vivid/

[Hans Schaap (hans-schaap)]

Resubmitted bug report.

'kernel-bug-exists-upstream

On Thursday, 20 November, 2014 01:32 AM, Joseph Salisbury wrote:
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v3.18 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.18-rc5-vivid/
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>

[penalvch (penalvch)]

Hans Schaap, just to advise, you don't need to create bug reports in addition to this one. Despite this, as per http://www.asus.com/Notebooks_Ultrabooks/X450LN/HelpDesk_Download/ an update to your BIOS is available (208). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

[Hans Schaap (hans-schaap)]

Dear Christopher.
Touchpad is working perfectly after pdating the BIOS as prescribed.
Thanks a lot

Hans

On Friday, 21 November, 2014 03:01 AM, Christopher M. Penalver wrote:
> Hans Schaap, just to advise, you don't need to create bug reports in addition to this one. Despite this, as per http://www.asus.com/Notebooks_Ultrabooks/X450LN/HelpDesk_Download/ an update to your BIOS is available (208). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, then please mark this report Status Confirmed.
>
> Thank you for your understanding.
>

[penalvch (penalvch)]

Hans Schaap, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1394092/comments/6 regarding this being fixed with a BIOS update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.