1058:0820 [Lenovo G505s] External USB3 drive not accessible via USB 3.0 port in Ubuntu 14.10

[AndrewS]

I have a Lenovo G505s laptop running dual boot Ubuntu 14.10/Windoes 8.1.

If I boot the laptop into Ubuntu and plug the drive into a USB3 port, the device shows up in lsusb but is not shown in Dolphin.

If I boot the laptop into Ubuntu and plug the drive into a USB2 port, the device shows up in lsusb and is shown in Dolphin.

If I boot the laptop into Windows, then Restart and boot into Ubuntu (i.e. without fully powering down the Laptop) the external drive appears in Dolphin when plugged into a USB3 port.

Whenever the drive appears in Dolphin I can read from and write to it.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-24-generic 3.16.0-24.32
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
Uname: Linux 3.16.0-24-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: andrew 2516 F.... pulseaudio
 /dev/snd/controlC0: andrew 2516 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Nov 8 17:35:25 2014
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=299e2eeb-d328-4de8-9f68-de6522ec9aa2
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2014-07-05 (125 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: LENOVO 20255
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=c1e77096-e313-490c-9543-df0eb1ea17d5 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-24-generic N/A
 linux-backports-modules-3.16.0-24-generic N/A
 linux-firmware 1.138
SourcePackage: linux
Symptom: storage
UdisksMonitorLog:
 Monitoring the udisks daemon. Press Ctrl+C to exit.
 17:35:35.118: The udisks-daemon is running (name-owner :1.48).
UpgradeStatus: Upgraded to utopic on 2014-10-29 (10 days ago)
dmi.bios.date: 04/23/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 83CN12WW(V1.01)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Lenovo G505s
dmi.board.vendor: LENOVO
dmi.board.version: 31900003Std
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo G505s
dmi.modalias: dmi:bvnLENOVO:bvr83CN12WW(V1.01):bd04/23/2013:svnLENOVO:pn20255:pvrLenovoG505s:rvnLENOVO:rnLenovoG505s:rvr31900003Std:cvnLENOVO:ct10:cvrLenovoG505s:
dmi.product.name: 20255
dmi.product.version: Lenovo G505s
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This change was made by a bot.

[AndrewS (andrew-t-sullivan)]

Thank you for that. I have updated the BIOS on the laptop and eventually managed to get back into Ubuntu (the update apparently moved the Windows Boot Manager (?) to the top of the boot priority list so I could only boot into Windows...).

I still can't access the external WD drive on teh USB port on the laptop.

The output from the command you asked me to run is as folows:

83CN53WW(V3.00)
01/08/2014

[penalvch (penalvch)]

AndrewS, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing in your release) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[AndrewS (andrew-t-sullivan)]

OK, I have tried to install the package at the following link:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14.4-utopic/linux-headers-3.14.4-031404-generic_3.14.4-031404.201405130853_amd64.deb

The file downloads but I get an error message saying that "Dependency is not satisfiable: linux-headers-3.14.4-031404"

Maybe I misuderstood what was required?

[penalvch (penalvch)]

AndrewS, consulting https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1390772/comments/5 3.14 is not the latest mainline kernel. 3.18-rc3 is.

[AndrewS (andrew-t-sullivan)]

Afraid you lost me there - where do I find 3.18-rc3?

[Joseph Salisbury (jsalisbury)]

The latest mainline kernel can be downloaded from:
] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.18-rc4-vivid/

[AndrewS (andrew-t-sullivan)]

Many thanks, I'll try that shortly and report back.

[AndrewS (andrew-t-sullivan)]

OK, tried to install the package and got a similar error message to the one I got previously:

"Dependency is not satisfiable: linux-headers-3.18.0-031800rc4"

[AndrewS (andrew-t-sullivan)]

Hmm, I wonder if I'm being a bit stupid here... Am I supposed to download and run the linux-headers file or the linux-image file, or both???

Sorry about this, we're definitley pushing the limits of my experience with Linux/Ubuntu here...

[penalvch (penalvch)]

AndrewS, install instructions may be found in https://wiki.ubuntu.com/Kernel/MainlineBuilds .

[AndrewS (andrew-t-sullivan)]

Since my last post I actually read the instructions (!) - sorry, should have done that first.

I installed the linux-image file, but unfortunately I still cannot see the WD drive in Dolphin.

I hope I have added the tags correctly.

[penalvch (penalvch)]

AndrewS, could you please execute the following in a terminal and post the results to this report:
sudo hdparm -I /dev/sdX

where X is the letter of your external hard drive.

As well, could you please provide the full model of your external hard drive as noted on the drive itself?

[AndrewS (andrew-t-sullivan)]

When I run that command, I get the message "No such file or directory". However, as the drive isn't mounted when plugged in to the USB3 port, I re-ran the command when I plugged it in to a USB2 port. This is the output:

sudo hdparm -I /dev/sdb

/dev/sdb:

ATA device, with non-removable media
 Model Number: WDC WD10JMVW-11AJGS2
 Serial Number: WD-WXD1A644UHT7
 Firmware Revision: 01.01A01
 Transport: Serial, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0
Standards:
 Supported: 9 8 7 6 5
 Likely used: 9
Configuration:
 Logical max current
 cylinders 16383 16383
 heads 16 16
 sectors/track 63 63
 --
 CHS current addressable sectors: 16514064
 LBA user addressable sectors: 268435455
 LBA48 user addressable sectors: 1953459633
 Logical Sector size: 512 bytes
 Physical Sector size: 4096 bytes
 Logical Sector-0 offset: 0 bytes
 device size with M = 1024*1024: 953837 MBytes
 device size with M = 1000*1000: 1000171 MBytes (1000 GB)
 cache/buffer size = 8192 KBytes
 Nominal Media Rotation Rate: 5400
Capabilities:
 LBA, IORDY(can be disabled)
 Queue depth: 32
 Standby timer values: spec'd by Standard, with device specific minimum
 R/W multiple sector transfer: Max = 16 Current = 0
 Advanced power management level: 128
 DMA: *mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 udma6
      Cycle time: min=120ns recommended=120ns
 PIO: pio0 pio1 pio2 pio3 pio4
      Cycle time: no flow control=120ns IORDY flow control=120ns
Commands/features:
 Enabled Supported:
    * SMART feature set
      Security Mode feature set
    * Power Management feature set
    * Write cache
    * Look-ahead
    * WRITE_BUFFER command
    * READ_BUFFER command
    * NOP cmd
    * DOWNLOAD_MICROCODE
    * Advanced Power Management feature set
      Power-Up In Standby feature set
    * SET_FEATURES required to spinup after power up
    * 48-bit Address feature set
    * Device Configuration Overlay feature set
    * Mandatory FLUSH_CACHE
    * FLUSH_CACHE_EXT
    * SMART error logging
    * SMART self-test
    * General Purpose Logging feature set
    * 64-bit World wide name
    * IDLE_IMMEDIATE with UNLOAD
    * {READ,WRITE}_DMA_EXT_GPL commands
    * Segmented DOWNLOAD_MICROCODE
    * Gen1 signaling speed (1.5Gb/s)
    * Gen2 signaling speed (3.0Gb/s)
    * Native Command Queueing (NCQ)
    * Host-initiated interface power management
    * Phy event counters
    * Idle-Unload when NCQ is active
    * NCQ priority information
    * READ_LOG_DMA_EXT equivalent to READ_LOG_EXT
      DMA Setup Auto-Activate optimization
      Device-initiated interface power management
      Software settings preservation
    * SMART Command Transport (SCT) feature set
    * SCT Write Same (AC2)
    * SCT Features Control (AC4)
    * SCT Data Tables (AC5)
      unknown 206[12] (vendor specific)
      unknown 206[13] (vendor specific)
      unknown 206[14] (vendor specific)
    * reserved 69[4]
Security:
 Master password revision code = 48059
  supported
 not enabled
 not locked
 not frozen
 not expired: security count
  supported: enhanced erase
 384min...

[penalvch (penalvch)]

AndrewS, could you please update the firmware of the drive to 3.2.5.1 as per http://support.wdc.com/product/download.asp?groupid=223&lang=en and advise if this changes anything?

If it doesn't, could you please post the results of the following while the drive is plugged in:
sudo hdparm -I /dev/sdb

[AndrewS (andrew-t-sullivan)]

OK, I downloaded and ran the WD Firmware Updater for Windows. It said the firmware on the drive was up to date, but I carried on anyway.

The drive still doesn't appear in Dolphin when plugged in to the USB3 port.

The output from the hdparm command (drive plugged in to a USB2 port, using kernel 3.18 rc4) is as follows:

sudo hdparm -I /dev/sdb

/dev/sdb:

ATA device, with non-removable media
 Model Number: WDC WD10JMVW-11AJGS2
 Serial Number: WD-WXD1A644UHT7
 Firmware Revision: 01.01A01
 Transport: Serial, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0
Standards:
 Supported: 9 8 7 6 5
 Likely used: 9
Configuration:
 Logical max current
 cylinders 16383 16383
 heads 16 16
 sectors/track 63 63
 --
 CHS current addressable sectors: 16514064
 LBA user addressable sectors: 268435455
 LBA48 user addressable sectors: 1953459633
 Logical Sector size: 512 bytes
 Physical Sector size: 4096 bytes
 Logical Sector-0 offset: 0 bytes
 device size with M = 1024*1024: 953837 MBytes
 device size with M = 1000*1000: 1000171 MBytes (1000 GB)
 cache/buffer size = 8192 KBytes
 Nominal Media Rotation Rate: 5400
Capabilities:
 LBA, IORDY(can be disabled)
 Queue depth: 32
 Standby timer values: spec'd by Standard, with device specific minimum
 R/W multiple sector transfer: Max = 16 Current = 0
 Advanced power management level: 128
 DMA: *mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 udma6
      Cycle time: min=120ns recommended=120ns
 PIO: pio0 pio1 pio2 pio3 pio4
      Cycle time: no flow control=120ns IORDY flow control=120ns
Commands/features:
 Enabled Supported:
    * SMART feature set
      Security Mode feature set
    * Power Management feature set
    * Write cache
    * Look-ahead
    * WRITE_BUFFER command
    * READ_BUFFER command
    * NOP cmd
    * DOWNLOAD_MICROCODE
    * Advanced Power Management feature set
      Power-Up In Standby feature set
    * SET_FEATURES required to spinup after power up
    * 48-bit Address feature set
    * Device Configuration Overlay feature set
    * Mandatory FLUSH_CACHE
    * FLUSH_CACHE_EXT
    * SMART error logging
    * SMART self-test
    * General Purpose Logging feature set
    * 64-bit World wide name
    * IDLE_IMMEDIATE with UNLOAD
    * {READ,WRITE}_DMA_EXT_GPL commands
    * Segmented DOWNLOAD_MICROCODE
    * Gen1 signaling speed (1.5Gb/s)
    * Gen2 signaling speed (3.0Gb/s)
    * Native Command Queueing (NCQ)
    * Host-initiated interface power management
    * Phy event counters
    * Idle-Unload when NCQ is active
    * NCQ priority information
    * READ_LOG_DMA_EXT equivalent to READ_LOG_EXT
      DMA Setup Auto-Activate optimization
      Device-initiated interface power management
      Software settings preservation
    * SMART Command Transport (SCT) feature set
    * SCT Write Same (AC2)
    * SCT Features Control (AC4)
    * SCT Data Tables (AC5)
      unknown 206[12] (vendor specific)
      unknown 206[13] (vendor specific)
      unknown 206[14] (vendor specific)
    * reserved 69[4]
Security:
 Master password revision code = 48059
  supported
...

[penalvch (penalvch)]

AndrewS, the issue you are reporting is an upstream one. Could you please report this problem to the appropriate mailing list (linux-usb) by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

[AndrewS (andrew-t-sullivan)]

I'll do that. Thanks for your help with this.