The computer freeze randomly

[tc]

The freeze problem actually started when I was using 12.04 LTS. Every time when I was login to the desktop (after the computer is completely shut down) , the screen glitches and freezes. However, when I restart the computer, the problem went away. Everything is normal again. This happened in every desktop environment that I have used (Gnome, Unity, Xfce).

The problem getting worst after few days where I need to restart the computer twice (sometime 3 times) in order to make the system calm down.

So, I think it was the driver problem, and I changed the VGA driver to its propriety Nvidia driver, but no avail. In fact, it getting worst.

Then, I thought maybe the system not stable, so I upgrade the system to 14.04. But the problem still persist. Again, I installed the Nvdia driver again, it seem to work but eventually it also no avail. The problem seem more serious under Nvdia driver.

And I revert back to the opensource driver. It works, but only in xfce environment. It also freeze if I using other environment. It's okay for me to use xfce, but the thing is when I try to play the "Nibbles" (which I think it is preinstalled in 14.04), not long I played, it freeze again.

I also thought this might be the hardware problem, maybe it is the onboard vga card got something wrong with it. After All, I have been using this computer for 5 years. But, when i using Window 7 (using dual boot), it's never be the problem. Everything is working fine in Window 7. So, the hardware issue, ruled out.

Hope you can help.

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Wed Nov 5 22:43:33 2014
DistUpgraded: 2014-11-05 02:41:27,689 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 4.3.10, 3.13.0-39-generic, x86_64: installed
 virtualbox, 4.3.10, 3.5.0-54-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation C61 [GeForce 7025 / nForce 630a] [10de:03d6] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:83a4]
InstallationDate: Installed on 2013-03-23 (592 days ago)
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
Lsusb:
 Bus 001 Device 002: ID 148f:2573 Ralink Technology, Corp. RT2501/RT2573 Wireless Adapter
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 003: ID 1bcf:0007 Sunplus Innovation Technology Inc. Optical Mouse
 Bus 002 Device 002: ID 04f3:0103 Elan Microelectronics Corp. ActiveJet K-2024 Multimedia Keyboard
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=9faca4c5-9082-45a6-aa69-00dec6f3c30b ro plymouth:debug drm.debug=0xe no=1
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-11-04 (0 days ago)
dmi.bios.date: 04/08/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0701
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N68-AM Plus
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0701:bd04/08/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N68-AMPlus:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Wed Nov 5 22:42:17 2014
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Power Button KEYBOARD, id 7
 input HID 04f3:0103 KEYBOARD, id 8
 input HID 04f3:0103 KEYBOARD, id 9
 input USB Optical Mouse MOUSE, id 10
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2.1
xserver.video_driver: nouveau

[penalvch (penalvch)]

tc, thank you for reporting this and helping make Ubuntu better. As per http://www.asus.com/Motherboards/M2N68AM_PLUS/HelpDesk_Download/ an update to your computer's buggy and outdated BIOS is available (1804). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

[Marco Ciampa (ciampix)]

Please re-open this bug.
I own the same motherboard: http://www.asus.com/Motherboards/M2N68AM_PLUS/ with last bios version 1804.
 I recently upgraded from 12.04 to 14.04. 12.04 was working flawlessly. Luckily I retained the old 3.2.0-83-generic-64 kernel from 12.04. It seems that it is a kernel related bug since both 3.13 and 3.16 kernel freeze the screen a few seconds after the boot.

[Marco Ciampa (ciampix)]

To be clearer 14.04 works without problems with 12.04 3.2.0 kernel.

[penalvch (penalvch)]

Marco Ciampa, it will help immensely if you filed a new report via a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

Also, please feel free to subscribe me to it.

[Marco Ciampa (ciampix)]

I do not know how to do it. I mean: when the computer freezes it is impossible to file any bug report. And I think that filing a bug report for a working (with the old kernel) system is useless...

[Marco Ciampa (ciampix)]

Sorry I got a working xorg adding nomodeset to boot but the screen resolution is wrong (1024x768 instead of FHD 1920x1080). Hope this helps...

[Marco Ciampa (ciampix)]

Filed bug report here: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1456184

[Marco Ciampa (ciampix)]

This is the content of Xorg.1.log:

[ 12693.660].
X.Org X Server 1.11.3
Release Date: 2011-12-16
[ 12693.660] X Protocol Version 11, Revision 0
[ 12693.660] Build Operating System: Linux 2.6.42-37-generic x86_64 Ubuntu
[ 12693.660] Current Operating System: Linux babi-desk 3.2.0-68-generic #102-Ubuntu SMP Tue Aug 12 22:02:15 UTC 2014 x86_64
[ 12693.660] Kernel command line: BOOT_IMAGE=/boot/vmlinuz-3.2.0-68-generic root=UUID=000bc455-e879-4d2d-a416-659e9668f49a ro quiet splash vt.handoff=7
[ 12693.660] Build Date: 16 October 2013 04:41:23PM
[ 12693.660] xorg-server 2:1.11.4-0ubuntu10.14 (For technical support please see http://www.ubuntu.com/support).
[ 12693.660] Current version of pixman: 0.30.2
[ 12693.660] <->Before reporting problems, check http://wiki.x.org
<------>to make sure that you have the latest version.
[ 12693.660] Markers: (--) probed, (**) from config file, (==) default setting,
<------>(++) from command line, (!!) notice, (II) informational,
<------>(WW) warning, (EE) error, (NI) not implemented, (??) unknown.
[ 12693.660] (==) Log file: "/var/log/Xorg.1.log", Time: Sun Sep 21 22:34:51 2014
[ 12693.660] (==) Using config file: "/etc/X11/xorg.conf"
[ 12693.660] (==) Using system config directory "/usr/share/X11/xorg.conf.d"
[ 12693.664] (==) No Layout section. Using the first Screen section.
[ 12693.664] (**) |-->Screen "Default Screen" (0)
[ 12693.664] (**) | |-->Monitor "<default monitor>"
[ 12693.664] (==) No device specified for screen "Default Screen".
<------>Using the first device section listed.
[ 12693.664] (**) | |-->Device "Default Device"
[ 12693.664] (==) No monitor specified for screen "Default Screen".
<------>Using a default monitor configuration.
[ 12693.664] (==) Automatically adding devices
[ 12693.664] (==) Automatically enabling devices
[ 12693.664] (WW) The directory "/usr/share/fonts/X11/cyrillic" does not exist.
[ 12693.664] <->Entry deleted from font path.
[ 12693.664] (==) FontPath set to:
<------>/usr/share/fonts/X11/misc,
<------>/usr/share/fonts/X11/100dpi/:unscaled,
<------>/usr/share/fonts/X11/75dpi/:unscaled,
<------>/usr/share/fonts/X11/Type1,
<------>/usr/share/fonts/X11/100dpi,
<------>/usr/share/fonts/X11/75dpi,
<------>/var/lib/defoma/x-ttcidfont-conf.d/dirs/TrueType,
<------>built-ins
[ 12693.664] (==) ModulePath set to "/usr/lib/x86_64-linux-gnu/xorg/extra-modules,/usr/lib/xorg/extra-modules,/usr/lib/xorg/modules"
[ 12693.664] (II) The server relies on udev to provide the list of input devices.
<------>If no devices become available, reconfigure udev or disable AutoAddDevices.
[ 12693.664] (II) Loader magic: 0x7f65757a3b00
[ 12693.664] (II) Module ABI versions:
[ 12693.664] <->X.Org ANSI C Emulation: 0.4
[ 12693.664] <->X.Org Video Driver: 11.0
[ 12693.664] <->X.Org XInput driver : 16.0
[ 12693.664] <->X.Org Server Extension : 6.0
[ 12693.665] (--) PCI:*(0:0:13:0) 10de:03d6:1043:83a4 rev 162, Mem @ 0xde000000/16777216, 0xc0000000/268435456, 0xdd000000/16777216, BIOS @ 0x????????/131072
[ 12693.660].
X.Org X Server 1.11.3
Release Date: 2011-12-16
[ 12693.660] X Protocol Version 11, Revision 0
[ 12693.660] Build Operating System: Linux 2.6.42-37-generic x86_64 Ubuntu
[ 12693.660] Cur...

[Marco Ciampa (ciampix)]

I managed to create an apport report just before screen freeze (changing console to ctrl+alt+f1) and saved to file this time. See attached report.

[Marco Ciampa (ciampix)]

this workaround works: http://askubuntu.com/questions/588538/whats-the-correct-driver-to-use-with-a-geforce-6150se-nforce-430-on-lubuntu-14

but IMHO it is not acceptable for two reasons:

1) it is an all proprietary solution
2) it works bad (noveau under kernel 3.2.0 worked better)

[Marco Ciampa (ciampix)]

Tested even with 3.19 backported vivid kernel.... hangs a few seconds after X boot... :-((((((

[Marco Ciampa (ciampix)]

Please if you set a bug as incomplete, ask for what it needs to fill in the gaps of information... what is missing from this bug report I wonder...

[penalvch (penalvch)]

Marco Ciampa, as this bug report was filed by tc, it's pending tc's response. You would want to pay attention to the report you made, as it's still pending your response there.

[Marco Ciampa (ciampix)]

I re-read my message, sorry for being rude.

So your suggestion is to leave this bug report to the (missing?) willingness of his author and continue with my report?

[Marco Ciampa (ciampix)]

Sorry I missed this: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette "...Instead, if you are the original reporter, ensuring the report has all the requested testing information performed would be the fastest way to ensure your bug is resolved as soon as possible. If you are not the original reporter, it's best to file a new report, so that necessary debugging attachments are reviewed. It is a common misconception that filing a potential duplicate report is wasteful. Filing a new report is quite helpful, and is preferred to ease triaging. " Thanks for your patience...

[Marco Ciampa (ciampix)]

Tested with an hardware like this... 15:04 works!

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]