Touchpad cannot be used, but an external mouse does

[Elliot Howie]

General Info:
Manufacturer/Make: Advent Tacto Silver
Manufacturer Touchpad: Advent?
Sympton first occurance: After first power up after initial installation.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-39-generic 3.13.0-39.66
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: traceurelmo 1825 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Nov 3 13:10:11 2014
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-10-31 (3 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Advent Tacto Silver
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic.efi.signed root=UUID=a6248ce5-81f9-4407-b1e6-7be07ec6e686 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-39-generic N/A
 linux-backports-modules-3.13.0-39-generic N/A
 linux-firmware 1.127.7
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/14/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Tacto
dmi.board.vendor: Advent
dmi.board.version: M100
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 13
dmi.chassis.vendor: DSG Retail Ltd
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd11/14/2013:svnAdvent:pnTactoSilver:pvrTobefilledbyO.E.M.:rvnAdvent:rnTacto:rvrM100:cvnDSGRetailLtd:ct13:cvrToBeFilledByO.E.M.:
dmi.product.name: Tacto Silver
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Advent

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Elliot Howie, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Elliot Howie (elmo-howie)]

I followed the instructions and tested the latest build. I've had no success with it.

[penalvch (penalvch)]

Elliot Howie, the issue you are reporting is an upstream one. Could you please report this problem to the appropriate mailing list by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.