Cannot mount iPhone after upgrade to 14.10

Bug #1387316 reported by SilvioBandeira
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

iPhone used to mount flawlessly in 14.04. Does not mount or appear in any way after upgrading to 14.10.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-24-generic 3.16.0-24.32
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
Uname: Linux 3.16.0-24-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: silvio 2708 F.... pulseaudio
Date: Wed Oct 29 15:22:29 2014
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=e0515905-47e4-4ebf-a032-fbf36840f30d
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2013-05-17 (530 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: System manufacturer System Product Name
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic root=UUID=3c03a6e8-cf30-4ca4-a5d2-a5732805ff23 ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-24-generic N/A
 linux-backports-modules-3.16.0-24-generic N/A
 linux-firmware 1.138
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Symptom: storage
UdisksMonitorLog:
 Monitoring the udisks daemon. Press Ctrl+C to exit.
 15:22:44.136: The udisks-daemon is running (name-owner :1.78).
UpgradeStatus: Upgraded to utopic on 2014-10-24 (4 days ago)
dmi.bios.date: 02/09/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0806
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P7H55D-M EVO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0806:bd02/09/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP7H55D-MEVO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
SilvioBandeira (silviobandeira) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.18-rc2-utopic/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
SilvioBandeira (silviobandeira) wrote :

kernel-unable-to-test-upstream

installed:

linux-headers-3.18.0-031800rc2_3.18.0-031800rc2.201410262035_all.deb
linux-headers-3.18.0-031800rc2-generic_3.18.0-031800rc2.201410262035_amd64.deb
linux-image-3.18.0-031800rc2-generic_3.18.0-031800rc2.201410262035_amd64.deb

new kernel does not work, messages:
-----------------------------------
- Boot args (cat /proc/cmdline)
   - Check rootdelay= (did the system wait long enough?)
   - Check root= (did the system wait for the right device?)
- Missing modules (cat /proc/modules; ls /dev)
ALERT! /dev/disk/by-uuid/3c03a6e8-cf30-4ca4-a5d2-a5732805ff23 does not exist.
Dropping down to a shell!

BusyBox v1.22.1 (Ubuntu 1:1.22.0-8ubuntu1) built-in shell (ash)
...
(initramfs)
-------------------------------------

Then I put my hd in IDE mode (was AHCI).... ubuntu loads but USB peripherals does not work (keyboard, mouse, etc).

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
description: updated
tags: added: kernel-unable-to-test-upstream
Revision history for this message
SilvioBandeira (silviobandeira) wrote :

today, after running apt-get autoremove, which removed old linux-image kernel (lost the version when rebooting to test upstream kernel), and upgrading php-cli, my iphone was mounted. But, in ubuntu 14.04 there was two different mounts: one with directories like "AirFair" and "DCIM"... and another with all apps.
Now, only the first is being mounted.

Revision history for this message
penalvch (penalvch) wrote :

SilvioBandeira, as per http://www.asus.com/Motherboards/P7H55DM_EVO/HelpDesk_Download/ an update to your BIOS is available (1604). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

tags: added: bios-outdated-1604
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
summary: - CANNOT MOUNT iPHONE AFTER UPGRADE TO 14.10
+ Cannot mount iPhone after upgrade to 14.10
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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