Dell Latitude E6330 Touchpad stops working

[gare-calhoun]

After login, at some point the touchpad stops working. Have to use a USB mouse, which works fine.

$ lsb_release -rd
Description: Ubuntu 14.10
Release: 14.10

Will attach files per instructions here https://wiki.ubuntu.com/DebuggingTouchpadDetection

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: xserver-xorg-input-synaptics 1.8.1-1ubuntu1
ProcVersionSignature: Ubuntu 3.16.0-23.30-generic 3.16.4
Uname: Linux 3.16.0-23-generic x86_64
ApportVersion: 2.14.7-0ubuntu7
Architecture: amd64
Date: Sat Oct 18 15:42:48 2014
DistUpgraded: 2014-09-26 07:30:34,394 DEBUG enabling apt cron job
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-precise-amd64-20120703-2
DistroCodename: utopic
DistroVariant: ubuntu
InstallationDate: Installed on 2013-09-17 (396 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20120703-15:08
MachineType: Dell Inc. Latitude E6330
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm
 PATH=(custom, no user)
 LANG=C
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-23-generic root=UUID=870ded82-2482-4ff3-a3f1-5258247f795f ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: Upgraded to utopic on 2014-09-26 (22 days ago)
dmi.bios.date: 05/20/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 0YRP01
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd05/20/2013:svnDellInc.:pnLatitudeE6330:pvr01:rvnDellInc.:rn0YRP01:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6330
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.0-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.0-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Sat Oct 18 14:21:14 2014
xserver.configfile: default
xserver.errors: AlpsPS/2 ALPS DualPoint TouchPad: Read error 19
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 12588
 vendor AUO
xserver.version: 2:1.16.0-1ubuntu1

[gare-calhoun (gare-calhoun)]

Attached is diff of a before and after touchpad crashed
per https://wiki.ubuntu.com/DebuggingTouchpadDetection

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Carsten Gräser (graeser)]

I seem to have the same problem on a Dell Latitude e7440 since the update to 14.10. After some time the touchpad and the trackpoint stop working, i.e., the mouse cursor is frozen and there's no reaction to clicks. Similar to the reporter Xorg.0.log contains the following error:

[...]
(EE) AlpsPS/2 ALPS GlidePoint: Read error 19
[ 11.296] (II) config/udev: removing device AlpsPS/2 ALPS GlidePoint
[ 11.320] (II) UnloadModule: "synaptics"
[...]

I noticed, that the touchpad is functional again after waking up from suspend (e.g. by closing the lid).

[gare-calhoun (gare-calhoun)]

I never noticed, but this is same situation for me:

the touchpad is functional again after waking up from suspend (e.g. by closing the lid)

[Carsten Gräser (graeser)]

Stopping and restarting the service 'glidepoint' also reactives the touchpad temporarily. So I use

  sudo service glidepoint stop; sudo service glidepoint start

as a work around. As the touchpad is disfunctional again after a few minutes, this is really annoying.

Perhaps this means that this daemon is the reason for the problem.

[Carsten Gräser (graeser)]

I just noticed that the glidepoint package came preinstalled with my notebook (on ubunu 12.04, as far as I remember).

[Carsten Gräser (graeser)]

After removing the preinstalled glidepoint package and rebooting the problem seems to be gone. As a nice side effect the touchpad now appears in the default config dialoge.

[gare-calhoun (gare-calhoun)]

I just also tried an uninstall of glidepoint.

sudo apt-get remove glidepoint

reboot

My touchpad is moving much more freely. Not sure if it will die or not. Will report back.

[gare-calhoun (gare-calhoun)]

Touchpad moves around a bit too freely without the glidepoint package.

But it does not die! Laptop has been up for 2 days, touchpad stayed functional entire time.
So removing the glidepoint resolved this issue for me.

Thank you Carsten!

[Carsten Gräser (graeser)]

Now, without glidepoint daemon, I can adjust the speed and acceleration for the touchpad in KDEs touchpad config dialog.

The only (small) remaining problem is that scrollong is much faster now with the touchpad and I can't find a way to adjust this properly.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[penalvch (penalvch)]

gare-calhoun, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/touchpad-glidepoint/+bug/1382865/comments/9 regarding this being fixed by removing the unsupported package touchpad-glidepoint. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.