[Samsung NP300E7A-A02DE] Suspend-to-disk (Standby mode) doesn't work any longer

[Ettore Atalan]

Hi,

unfortunately, Suspend-to-disk (Standby mode) doesn't work any longer on my Samsung notebook running latest Kubuntu 14.04 x64.

Regards,
Ettore
---
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ben 2564 F.... pulseaudio
                      ben 2818 F.... pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=2e2e5512-9f35-4996-9c32-4ee11f0ed624
InstallationDate: Installed on 2012-05-05 (886 days ago)
InstallationMedia: Kubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120423)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 300E4A/300E5A/300E7A/3430EA/3530EA
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=484a35a0-ae5f-45d9-afa1-982bbb6ef909 ro quiet splash acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-37-generic N/A
 linux-backports-modules-3.13.0-37-generic N/A
 linux-firmware 1.127.7
Tags: trusty
Uname: Linux 3.13.0-37-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-04-18 (173 days ago)
UserGroups: adm cdrom dialout dip lp lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/02/2012
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 09QA
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 300E4A/300E5A/300E7A/3430EA/3530EA
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr09QA:bd11/02/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn300E4A/300E5A/300E7A/3430EA/3530EA:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn300E4A/300E5A/300E7A/3430EA/3530EA:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 300E4A/300E5A/300E7A/3430EA/3530EA
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1379435

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Ettore Atalan (atalanttore)]

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[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-utopic/

[Ettore Atalan (atalanttore)]

I'm using a Samsung NP300E7A-A02DE Notebook with latest BIOS update installed.

[Ettore Atalan (atalanttore)]

There is the same problem with the latest mainline kernel.

[penalvch (penalvch)]

Ettore Atalan, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.18-rc1-utopic/ and advise to the results?

[Ettore Atalan (atalanttore)]

It seems to work again in Kubuntu 14.10.

[Ettore Atalan (atalanttore)]

Cheered too soon :(

Same problem with Kubuntu 14.10 running Kernel 3.16.0-24-generic.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Ettore Atalan (atalanttore)]

This problem still exists.

[penalvch (penalvch)]

Ettore Atalan, could you please test the latest mainline kernel (3.19-rc2) and advise to the results?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]