[ASUS N550JK] Touchpad recognized wrongly as PS/2 mouse

[Cedar]

The touchpad on my ASUS N550JK laptop is being recognized as a PS/2 Logitech Wheel Mouse, rather than as a touchpad. As such, I haven't been able to turn on edge- or two-finger-scrolling, which would be most desirable. The touchpad does function as a simple mouse for moving the cursor and clicking, however.

(I'm sure there are other issues appearing in the log, too. This is a fresh install on a new computer, so I'm working out the issues in the order in which they annoy me.)

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-36-generic 3.13.0-36.63
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
Uname: Linux 3.13.0-36-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: carla 2146 F.... pulseaudio
 /dev/snd/controlC0: carla 2146 F.... pulseaudio
CurrentDesktop: XFCE
Date: Tue Oct 7 18:03:16 2014
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-10-04 (3 days ago)
InstallationMedia: Xubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140723)
MachineType: ASUSTeK COMPUTER INC. N550JK
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=04a55b0a-be76-49d3-a58a-c6707a5840ef ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-36-generic N/A
 linux-backports-modules-3.13.0-36-generic N/A
 linux-firmware 1.127.7
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/11/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N550JK.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N550JK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JK.207:bd08/11/2014:svnASUSTeKCOMPUTERINC.:pnN550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N550JK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-utopic/

[Brad Figg (brad-figg)]

This change was made by a bot.

[Cedar (c-rosenfield)]

OK, I installed the 3.17.0 generic amd64 kernel, but no apparent change after rebooting. Tag added.

[penalvch (penalvch)]

Anje, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

[Cedar (c-rosenfield)]

My issue exists with both with the current (3.13.0) and the upstream kernels, as can be seen in the original post. I will report it to the upstream bugs as best I can.

[Cedar (c-rosenfield)]

To whom is this best submitted? I can guess, but it will likely go to the wrong person or mailing list.

[Cedar (c-rosenfield)]

Submitted to <email address hidden>

[penalvch (penalvch)]

Anje, linux-input would be best to check in with.

[goto (gotolaunchpad)]

Unfortunately this bug is still present in more recent kernel version, and maybe got ignored by upstream. Can we do something else (bump, resend it,...)?

It was reported here https://bugzilla.kernel.org/show_bug.cgi?id=86501

[penalvch (penalvch)]

goto, bugzilla is legacy, and the wrong venue for this issue, as is noticed reading through this bug report. If you are having an issue, and so your hardware and problem may be tracked, please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs