pidgin cannot login to XMPP service ("Not authorized")

[MichiGreat]

Observed behaviour: I installed a XMPP server (ejabberd) on a machine running Ubuntu 12.04. The service can be used on my Android phone using "Xabber" without any problems, via the mobile phone network as well as in my WLAN. On other machines (my PC running Xubuntu 12.04 or my notebook running Xubutu 14.10 Beta) using Pidgin, I always get a "Not authorized" error message at login. "sendxmpp" works both on my PC and on my notebook. Adding SRV records for _xmpp-client and _xmpp-server did not help, also adding "fqdn{domain}" to the config file didn't.

Expected behaviour: Pidgin should be able to login to a XMPP server without an erorr message. If there's an error, it should clearly point out the problem and not just write that something went wrong and give me no idea what I could do to solve the problem.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: pidgin 1:2.10.9-0ubuntu7
ProcVersionSignature: Ubuntu 3.16.0-20.27-generic 3.16.3
Uname: Linux 3.16.0-20-generic i686
ApportVersion: 2.14.7-0ubuntu2
Architecture: i386
CurrentDesktop: XFCE
Date: Sun Oct 5 17:48:02 2014
ExecutablePath: /usr/bin/pidgin
InstallationDate: Installed on 2014-10-03 (2 days ago)
InstallationMedia: Xubuntu 14.10 "Utopic Unicorn" - Alpha i386 (20140923)
ProcEnviron:
 LANGUAGE=de_AT:de
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_AT.UTF-8
 SHELL=/bin/bash
SourcePackage: pidgin
UpgradeStatus: No upgrade log present (probably fresh install)

[Dominique Poulain (dominique-poulain)]

Thanks for the bug report, MichiGreat. Can you reproduce this issue in either 15.04 or 15.10?

Also, could you please have a look at <https://bugs.launchpad.net/ubuntu/+source/pidgin/+bug/933474>? This may be a duplicate of this. Could you please try the workaround mentioned in comment #2 there and report whether it works? Direct URL is <https://bugs.launchpad.net/ubuntu/+source/pidgin/+bug/933474/comments/2>.

Thanks!

[MichiGreat (michi20091979)]

I am sorry, the server mentioned doesn't exist any more. However, I think improvements in logging - especially in the case of an failure - shall be done anyway.

[Launchpad Janitor (janitor)]

[Expired for pidgin (Ubuntu) because there has been no activity for 60 days.]