[Hewlett-Packard HP ENVY dv6 Notebook PC] suspend/resume failure [non-free: nvidia]

[Avery Bunker]

Description: Ubuntu Utopic Unicorn (development branch)
Release: 14.10

Expected for the laptop to go to sleep as it did in 14.04.

The laptop would not go to sleep and came up and generated this bug report.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-18-generic 3.16.0-18.25
ProcVersionSignature: Ubuntu 3.16.0-18.25-generic 3.16.3
Uname: Linux 3.16.0-18-generic x86_64
NonfreeKernelModules: nvidia
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: averybunker 2598 F.... pulseaudio
Date: Thu Oct 2 12:51:02 2014
DuplicateSignature: suspend/resume:Hewlett-Packard HP ENVY dv6 Notebook PC:F.22
ExecutablePath: /usr/share/apport/apportcheckresume
ExecutableTimestamp: 1409826875
Failure: suspend/resume
InstallationDate: Installed on 2014-10-01 (1 days ago)
InstallationMedia: Xubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
InterpreterPath: /usr/bin/python3.4
MachineType: Hewlett-Packard HP ENVY dv6 Notebook PC
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcCwd: /
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-18-generic.efi.signed root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-18-generic N/A
 linux-backports-modules-3.16.0-18-generic N/A
 linux-firmware 1.134
SourcePackage: linux
Title: [Hewlett-Packard HP ENVY dv6 Notebook PC] suspend/resume failure [non-free: nvidia]
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 11/02/2012
dmi.bios.vendor: Insyde
dmi.bios.version: F.22
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 181B
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 52.24
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.22:bd11/02/2012:svnHewlett-Packard:pnHPENVYdv6NotebookPC:pvr0888110021305910000620100:rvnHewlett-Packard:rn181B:rvr52.24:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP ENVY dv6 Notebook PC
dmi.product.version: 0888110021305910000620100
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-rc7-utopic/

[Avery Bunker (tuxery)]

Use Case 1 : Just did a fresh install of 14.10 with updates applied 3.16.0-20-generic

1. First Suspend seems to work and resumes without issue. No Proprietary drivers in use.
2. Suspend again, and it looks like its suspending as the screen blacks out (does not shutoff the screen as the backlight is still on) and it sits there.
     a. If I hit a key it shows the login screen and when I login it acts if I was only logged out of the desktop as it takes longer for my desktop to appear compared to a lock screen or a suspend.
     b. Networking does not work, it shows it is disabled
     c. Shutdown and Reboot from the UI Panel does not work, it acts like it is doing it and then it takes me back to the login screen after a couple of minutes. I can login, but networking still does not work and does not even show the applet.
     d. Do a sudo shutdown -hy now from the cmd line, and this time it starts to shutdown the services and right before it shutdown's it suspends. Its acting as if something was blocking the second suspend attempt. I wake the laptop back up and it finishes the shutdown process.
     e. Start the laptop up and all is right with the world again, and I get the "System program problem detected" a couple of times.

Action Plan : Install the Mainline Kernel and retest the same scenario above.

[Avery Bunker (tuxery)]

System Information
 Manufacturer: Hewlett-Packard
 Product Name: HP ENVY dv6 Notebook PC
 Version: 0888110021305910000620100
 Serial Number: 2CE23625MD
 UUID: 4095457E-56FA-E111-8552-BAFBA319AE48
 Wake-up Type: Power Switch
 SKU Number: C2L42UA#ABA
 Family: 103C_5335KV G=N L=CON B=HP S=ENV

[Avery Bunker (tuxery)]

averybunker@Bunk3rLab5:~/Downloads$ ls
linux-headers-3.17.0-031700rc7_3.17.0-031700rc7.201409281835_all.deb
linux-headers-3.17.0-031700rc7-generic_3.17.0-031700rc7.201409281835_amd64.deb
linux-image-3.17.0-031700rc7-generic_3.17.0-031700rc7.201409281835_amd64.deb

averybunker@Bunk3rLab5:~/Downloads$ sudo dpkg -i *.deb
Selecting previously unselected package linux-headers-3.17.0-031700rc7.
(Reading database ... 177396 files and directories currently installed.)
Preparing to unpack linux-headers-3.17.0-031700rc7_3.17.0-031700rc7.201409281835_all.deb ...
Unpacking linux-headers-3.17.0-031700rc7 (3.17.0-031700rc7.201409281835) ...
Selecting previously unselected package linux-headers-3.17.0-031700rc7-generic.
Preparing to unpack linux-headers-3.17.0-031700rc7-generic_3.17.0-031700rc7.201409281835_amd64.deb ...
Unpacking linux-headers-3.17.0-031700rc7-generic (3.17.0-031700rc7.201409281835) ...
Selecting previously unselected package linux-image-3.17.0-031700rc7-generic.
Preparing to unpack linux-image-3.17.0-031700rc7-generic_3.17.0-031700rc7.201409281835_amd64.deb ...
Done.
Unpacking linux-image-3.17.0-031700rc7-generic (3.17.0-031700rc7.201409281835) ...
Setting up linux-headers-3.17.0-031700rc7 (3.17.0-031700rc7.201409281835) ...
Setting up linux-headers-3.17.0-031700rc7-generic (3.17.0-031700rc7.201409281835) ...
Setting up linux-image-3.17.0-031700rc7-generic (3.17.0-031700rc7.201409281835) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal 3.17.0-031700rc7-generic /boot/vmlinuz-3.17.0-031700rc7-generic
run-parts: executing /etc/kernel/postinst.d/initramfs-tools 3.17.0-031700rc7-generic /boot/vmlinuz-3.17.0-031700rc7-generic
update-initramfs: Generating /boot/initrd.img-3.17.0-031700rc7-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils 3.17.0-031700rc7-generic /boot/vmlinuz-3.17.0-031700rc7-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier 3.17.0-031700rc7-generic /boot/vmlinuz-3.17.0-031700rc7-generic
run-parts: executing /etc/kernel/postinst.d/zz-update-grub 3.17.0-031700rc7-generic /boot/vmlinuz-3.17.0-031700rc7-generic
Generating grub configuration file ...
Warning: Setting GRUB_TIMEOUT to a non-zero value when GRUB_HIDDEN_TIMEOUT is set is no longer supported.
Found linux image: /boot/vmlinuz-3.17.0-031700rc7-generic
Found initrd image: /boot/initrd.img-3.17.0-031700rc7-generic
Found linux image: /boot/vmlinuz-3.16.0-20-generic
Found initrd image: /boot/initrd.img-3.16.0-20-generic
Found linux image: /boot/vmlinuz-3.16.0-17-generic
Found initrd image: /boot/initrd.img-3.16.0-17-generic
Adding boot menu entry for EFI firmware configuration
done
averybunker@Bunk3rLab5:~/Downloads$

[Avery Bunker (tuxery)]

Re-executed Use Case 1 above:

Same result were seen

Updated the tag : kernel-bug-exists-upstream

Validated I was utilizing the latest kernel during restart:

averybunker@Bunk3rLab5:~$ uname -r
3.17.0-031700rc7-generic

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]