[HP Pavilion 11-n038ca x360] touchscreen not working

Bug #1376509 reported by Bruno
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Released
Medium
Unassigned

Bug Description

I have installed Ubuntu 14.04 on an HP Pavilion 11-n038ca x360 laptop and the touchscreen is not working.
---
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: silvia 1966 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=a1058756-8c41-4b5d-b1e0-b8691380e076
InstallationDate: Installed on 2014-08-14 (48 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 1a40:0101 Terminus Technology Inc. 4-Port HUB
 Bus 001 Device 002: ID 0bda:5776 Realtek Semiconductor Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Hewlett-Packard HP Pavilion 11 x360 PC
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=7601ee0e-6862-4bf3-8851-374adfbf5efa ro quiet splash acpi=force apm=power_off vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-36-generic N/A
 linux-backports-modules-3.13.0-36-generic N/A
 linux-firmware 1.127.7
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: trusty
Uname: Linux 3.13.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/04/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.12
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2209
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 57.34
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.12:bd06/04/2014:svnHewlett-Packard:pnHPPavilion11x360PC:pvr0977100000405F00010420180:rvnHewlett-Packard:rn2209:rvr57.34:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 11 x360 PC
dmi.product.version: 0977100000405F00010420180
dmi.sys.vendor: Hewlett-Packard

Bruno (brunomrs)
affects: xinput (Ubuntu) → xorg (Ubuntu)
affects: xorg (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1376509

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Bruno (brunomrs)
summary: - touchscreen not working
+ [HP Pavilion 11-n038ca x360] touchscreen not working
Revision history for this message
Bruno (brunomrs) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected trusty
description: updated
Revision history for this message
Bruno (brunomrs) wrote : BootDmesg.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : CRDA.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : IwConfig.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : Lspci.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : ProcEnviron.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : ProcModules.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : PulseList.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : UdevDb.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : UdevLog.txt

apport information

Revision history for this message
Bruno (brunomrs) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Bruno, could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.17-rc7

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-f.12
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Bruno (brunomrs) wrote :

Hi Christopher.

I tested the upstrem kernel version 3.17-rc7 and the bug is fixed in this new kernel.

Thanks for your help.

tags: added: kernel-fixed-upstream kernel-fixed-upstream-3.17-rc7
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Bruno, the next step is to fully reverse commit bisect the kernel in order to identify the fix commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Bruno (brunomrs)
tags: added: kernel-fixed-upstream-3.16.3
Bruno (brunomrs)
tags: added: kernel-fixed-upstream-3.16-rc5
removed: kernel-fixed-upstream-3.16.3
Bruno (brunomrs)
tags: added: kernel-fixed-upstream-3.16-rc1
removed: kernel-fixed-upstream-3.16-rc5
Revision history for this message
Bruno (brunomrs) wrote :

I've been testeing kernels and I found that:
1. the bug is fixed in the upstream kernel version 3.16-rc1;
2. the bug is NOT fixed in the upstream kernel version 3.15.10.

For now, I don't know how to use git yet... so I think it will take some time to finish the reverse commit thing.

Revision history for this message
Bruno (brunomrs) wrote :

I need some help here...
I had type the following commands at the terminal:

git clone git://git.kernel.org/pub/scm/linux/kernel/git/stable/linux-stable.git linux-stable && git clone git://kernel.ubuntu.com/ubuntu/kteam-tools.git kteam-tools
cd linux-stable/
git bisect start
git bisect bad v3.16-rc1
git bisect good 3.15.10

After this, I've got the following :

fatal: Needed a single revision
Bad rev input: 3.15.10

Now I don't know what to do ore how to build a new kernel with the changes i wanna test. Any help?

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Jonathan Davies (jpds) wrote :

Fixed in linux-image-generic-lts-utopic.

Changed in linux (Ubuntu):
status: Expired → Fix Released
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