Hi
I just bought a new Acer Aspire V 15 Nitro computer with a pre-installed Windows 8. I installed Ubuntu so I can run dual-boot. Everything works fine now except my touch-pad that isn't working in Ubuntu but works fine when i boot into Windows. And when i'm in Ubuntu my USB mouse works fine aswell.
cat /proc/bus/input/devices
cat /proc/bus/input/devices
This command does not show any SynPS/2 or anything.
When i run
xinput --list
Under the Virtual core pointer there is only one
Virtual core XTEST pointer
Logitec USB-PS/2 Optical Mouse
and then there is a empty slot where I think my touch-pad should be.
In my system settings I can see the touch-pad and turn it on/off but nothing happens. I also installed Touch-pad indicator but nothing happens aswell.
When I run
cat /var/log/Xorg.0.log | grep -i synaptics
[ 4.362] (**) : Applying InputClass "enable synaptics SHMConfig"
[ 4.362] (II) LoadModule: "synaptics"
[ 4.362] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[ 4.362] (II) Module synaptics: vendor="X.Org Foundation"
[ 4.362] (II) Using input driver 'synaptics' for ' '
[ 4.388] (--) synaptics: : x-axis range 0 - 1236 (res 12)
[ 4.388] (--) synaptics: : y-axis range 0 - 898 (res 12)
[ 4.388] (II) synaptics: : device does not report pressure, will use touch data.
[ 4.388] (II) synaptics: : device does not report finger width.
[ 4.388] (--) synaptics: : buttons: left double triple
[ 4.388] (--) synaptics: : Vendor 0x6cb Product 0x2970
[ 4.388] (--) synaptics: : invalid pressure range. defaulting to 0 - 255
[ 4.388] (--) synaptics: : invalid finger width range. defaulting to 0 - 15
[ 4.388] (--) synaptics: : touchpad found
[ 4.404] (**) synaptics: : (accel) MinSpeed is now constant deceleration 2.5
[ 4.404] (**) synaptics: : (accel) MaxSpeed is now 1.75
[ 4.404] (**) synaptics: : (accel) AccelFactor is now 0.131
[ 4.404] (--) synaptics: : touchpad found
After running
grep -i touchpad /var/log/Xorg.0.log
the output is
[ 4.362] (**) : Applying InputClass "evdev touchpad catchall"
[ 4.362] (**) : Applying InputClass "touchpad catchall"
[ 4.388] (--) synaptics: : touchpad found
[ 4.404] (II) XINPUT: Adding extended input device " " (type: TOUCHPAD, id 12)
[ 4.404] (--) synaptics: : touchpad found
[ 4.404] (**) : Ignoring device from InputClass "touchpad ignore duplicates"
but when i run
xinput -list
there is nothing with id 12
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Logitech USB-PS/2 Optical Mouse id=11 [slave pointer (2)]
⎜ ↳ id=12 [slave pointer (2)]
I'm running Ubuntu 14.04.1 LTS, Release: 14.04
From cat /proc/version_signature > version.log: Ubuntu 3.13.0-36.63-generic 3.13.11.6
---
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: eric 2183 F.... pulseaudio
/dev/snd/controlC0: eric 2183 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-09-30 (0 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Acer Aspire VN7-591G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic root=UUID=b973e8ad-55d3-4d12-a642-9cbec54417db ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
RelatedPackageVersions:
linux-restricted-modules-3.13.0-36-generic N/A
linux-backports-modules-3.13.0-36-generic N/A
linux-firmware 1.127.7
StagingDrivers: rts5139
Tags: trusty staging
Uname: Linux 3.13.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/30/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.05
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Aspire VN7-591G
dmi.board.vendor: Acer
dmi.board.version: V1.05
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: V1.05
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/30/2014:svnAcer:pnAspireVN7-591G:pvrV1.05:rvnAcer:rnAspireVN7-591G:rvrV1.05:cvnChassisManufacturer:ct10:cvrV1.05:
dmi.product.name: Aspire VN7-591G
dmi.product.version: V1.05
dmi.sys.vendor: Acer
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1376120
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.